Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• 401(k) matching
• Bonus based on performance
• Company parties

ROLE DESCRIPTION:
Bilingual Spanish Speaker preferred!

As a Customer Relations Representative with Housh State Farm Agency, you will create exceptional customer experiences that contribute to the growth and success of our insurance agency. Your attention to detail, strong customer service skills, and genuine desire to help people make you a great fit for our team. You will advance your career by resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

We offer a fun and safe working environment, competitive salary, commissions, bonuses, and benefits. My goal is to provide a clear career path for team members that supports professional development and helps you achieve your personal goals and dreams. All necessary tools and training will be provided to set you up for success.

We look forward to connecting with customer-focused, empathetic candidates who are eager to contribute. There are internal growth opportunities for driven and sales-minded individuals

About Me:
I’m Kristopher Housh, proud owner and Agent of Housh State Farm in NE Portland’s Hollywood District. Since joining State Farm Insurance in 2013, I’ve been motivated by my passion for helping people. I’m fortunate to have my family close by here in Portland. I’m a proud husband, son, brother, and dog dad. Together, we enjoy exploring the outdoors and all that the Pacific Northwest has to offer.

Our office culture values family, integrity, and a strong connection to the Pacific Northwest lifestyle. We are committed to fostering a supportive environment where every team member can grow professionally while maintaining a healthy work-life balance.

Mission Statement:
Our mission is to prepare people for their biggest triumphs and protect them during their most challenging moments so they can live life with confidence.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Establishing Customer Relationships.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Processing insurance and financial service applications. 

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Self-Motivated.
• People-oriented.

Benefits

• Salary plus commission/bonus
• Health benefits
• PTO
• No weekend or Evening work
• Valuable experience
• Growth potential/Opportunity for advancement within my agency