Front Desk Supervisor

Overview As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles. Responsibilities Evenings and weekend schedule is a must. Provide the highest quality of service to guests at all times. Check guests in and out efficiently and in a friendly manner. Handle guest emails and messages with professionalism and accuracy. Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies. Take reservations and manage room blocks and special requests. Answer calls following proper telephone etiquette standards. Monitor room availability and assist AGM/GM with yield management and restrictions. Keep the lobby and desk area clean and presentable. Maintain thorough knowledge of emergency and security procedures. Qualifications High school diploma or equivalent required; hospitality or supervisory experience preferred. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to multitask and remain professional in a fast-paced environment. Detail‑oriented with strong organizational skills. Flexibility to work varied shifts, including evenings, weekends, and holidays. Commitment to delivering outstanding guest service. Experience with Marriott PMS systems. Benefits (Full‑Time Associates Only) Competitive wages. Medical, dental, and vision insurance. Life insurance and short/long‑term disability options. 401(k) program with company match. Tuition assistance. Discounted room rates at Concord‑managed hotels. Training, development, and career advancement opportunities. Behaviors Dedicated: Devoted to a task or purpose with loyalty or integrity (Required). Team Player: Works well as a member of a group (Required). Motivations Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals (Required). Growth Opportunities: Inspired to perform well by the chance to take on more responsibility (Required). Experience 1 year: Marriott Hotel Front Desk. Equal Opportunity Employer We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr