Contact Center Representative

Contact Center Representative

Contact Center - Alamosa, CO 81101

Salary Range $17.33 - $21.66 Hourly Position Type Full Time

Overview

Join Our Team at Valley-Wide Health Systems, Inc.

We're looking for a compassionate Call Center Representative to provide excellent customer service while helping patients access the care they need. If you have strong communication skills, the ability to multitask, and a passion for patient-centered service, we'd love to have you on our team!

Description

Key Responsibilities:

• Answer incoming calls promptly and provide professional, empathetic customer service.
• Schedule patient appointments according to protocol.
• Transfer calls to the appropriate departments or individuals as needed.
• Accurately document and relay messages to nurses and providers to ensure proper follow-up.
• Seek additional information from departments to resolve caller inquiries efficiently.
• Identify and respond appropriately to emergency situations, including mental health emergencies.
• Call patients or their representatives when necessary to relay important information.

Qualifications & Skills:

Education: High school diploma or equivalent required.

Technical Skills: Basic computer skills and knowledge of medical terminology.

Soft Skills:

• Strong multitasking abilities.
• Empathy and excellent customer service skills.
• Ability to recognize when additional resources or crisis intervention is needed.

Why Join Valley-Wide?

Valley-Wide Health Systems, Inc. is dedicated to creating a patient-centered, supportive environment for both employees and the communities we serve. As a Call Center Representative, you will play a vital role in ensuring patients receive timely and accurate assistance.

We offer a comprehensive benefits package, including:

• Free Health Insurance (additional plan options available)
• Employer-paid Air Ambulance Coverage (MASA)
• Employer-paid Basic Life, LTD, STD
• Retirement Match
• Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
• Paid Leave:
  • Vacation: 10 days accrued per year
  • Sick Leave: 12 days accrued per year
  • Holidays: 7 days per year + 3 Floating Holidays

Equal Opportunity Employer Statement: Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. All qualified applicants will receive equal opportunity, with hiring decisions based on job-related factors.

Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA, please visit: FMLA Employee Rights