Tier 2 IT Helpdesk Technician

Tier 2 It Helpdesk Technician

Rockville, MD or Hawthorne, CA

Quantum Space is redefining mobility and maneuverability in space. Our high-mobility spacecraft platforms support national security, civil, and commercial missions with unmatched flexibility and propulsion capability. We build fast and iterate quickly.

Who We're Looking For

We are seeking a Tier 2 IT Helpdesk Technician to provide second-level support and technical troubleshooting across the organization. In this role, you will work closely with our Service Desk to resolve escalated issues, maintain end-user system reliability, assist with systems administration tasks, and support ongoing IT and infrastructure initiatives. The ideal candidate thrives in a fast-paced environment, enjoys solving complex technical challenges, and is committed to providing reliable technical support across the organization.

Where You'll Make an Impact

• Resolve tickets escalated from our Service Desk, including OS, application, hardware, and network issues.
• Provide hands-on technical support for workstations, laptops, mobile devices, and peripherals.
• Assist with account provisioning, deprovisioning, access permissions, and identity management.
• Support patching, updates, and configuration changes across Windows, macOS, and Linux endpoints.
• Perform advanced troubleshooting through log review, diagnostics, and root-cause analysis.
• Support software deployments, endpoint management, and system configuration rollouts.
• Maintain asset records, participate in hardware lifecycle processes, and coordinate with vendors.
• Assist with basic networking tasks, including VLAN changes, Wi-Fi troubleshooting, and connectivity issues.
• Support cybersecurity initiatives, including secure configuration enforcement and incident response tasks under guidance.
• Collaborate with engineering and IT programs to support smooth execution of tooling, technical projects, and operational changes.

What It Takes

• Strong understanding of Windows and macOS systems.
• Experience supporting ticketing platforms such as Jira Service Management, ServiceNow, Zendesk, or similar tools.
• Ability to analyze logs and diagnostic output to identify and resolve issues.
• Understanding of basic networking concepts, including DNS, DHCP, VLANs, routing, switching, and VPNs.
• Experience troubleshooting Microsoft 365, Azure AD, Exchange Online, and general SaaS applications.
• Ability to create or update technical documentation, including runbooks and procedures.
• Strong communication skills and an ability to support users of varying technical expertise.
• 24 years of prior experience supporting escalated issues or working in a Tier 2 capacity.
• Ability to hold and maintain a security clearance.

Nice-to-Have Experience

• Familiarity with Linux systems.
• Familiarity with endpoint management tools such as Intune, Jamf, RMM solutions, or similar platforms.
• CompTIA Security+ certification or willingness to obtain if required for compliance.
• Experience supporting software deployments, endpoint configuration, or system administration activities.
• Experience supporting cybersecurity or incident response activities.
• Experience working in a fast-paced technical or engineering environment.

What You'll Get

• Ownership A key role supporting IT reliability and productivity across the entire organization.
• Innovation Exposure to cloud services, identity management, automation tooling, endpoint technologies, and infrastructure solutions.
• Impact Directly support the systems and technology that enable Quantum Space teams to execute critical business and engineering operations.
• Growth Work alongside system administrators and engineers while building deeper technical skills and gaining exposure to a broad range of IT technologies.
• Compensation Competitive salary, equity, and comprehensive benefits including medical, dental, vision, generous leave, HSA, 401(k) matching, and equity participation.

Location: Rockville, MD or Hawthorne, CA

Base Salary: $29$40 per hour

The salary range for this role is determined based on a variety of factors including work experience, education, technical expertise, certifications, critical skills, and business considerations. Highly competitive equity grants are included in the majority of full-time offers and are considered part of Quantum Space's total compensation package.

To comply with U.S. Government space technology export regulations, including ITAR, applicants must be a U.S. citizen, lawful permanent resident, protected individual under 8 U.S.C. 1324b(a)(3), or otherwise eligible to obtain the required authorizations from the U.S. Department of State.