LTSS Process Improvement Professional

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a LTSS Process Improvement Professional based in United States. This remote role supports Medicaid implementation and operational readiness across new state markets. You’ll help translate business strategies, regulatory requirements, and contractual obligations into clear, actionable documentation. The position offers meaningful exposure to policies, workflows, training materials, and operational tools that directly support members and providers. You’ll collaborate closely with senior process improvement professionals, subject matter experts, and cross-functional teams. Your work will help create scalable, repeatable processes while maintaining quality, compliance, and consistency. The role is well suited to a detail-oriented professional who enjoys research, documentation, organization, and continuous improvement. It also provides an opportunity to deepen your expertise in Medicaid, LTSS operations, and large-scale implementation initiatives. Accountabilities - Support the development and maintenance of implementation materials, including policies, procedures, program descriptions, letters, assessments, and other operational documentation. - Review member and provider materials to identify inconsistencies, quality issues, and potential compliance gaps, helping ensure alignment with state requirements. - Prepare documents for internal review and approval while maintaining accurate version control, file organization, and coordination with subject matter experts and reviewers. - Support the development and review of training materials and job aids, providing content clarification and feedback to training teams. - Document business processes, create visual workflows, and develop initial workflow drafts for review and refinement by senior team members. - Assist with the creation and maintenance of clinical auditing tools and other operational resources used across multiple markets.

- Support the setup and documentation of shared mailboxes, fax numbers, and other communication resources required for new state implementations. - Research contracts, regulatory requirements, internal resources, and stakeholder input to support accurate implementation materials. - Track documentation and submission activities using project management and collaboration tools such as Smartsheet, OneNote, and SharePoint. - Participate in meetings and working sessions, capture key decisions and action items, and follow up on assigned deliverables. - Help interpret contractual requirements and translate them into clear summaries or draft documentation for senior review. - Perform quality checks to ensure documentation is accurate, clear, properly formatted, and aligned with submission standards. - Contribute to special projects and stretch assignments that strengthen operational readiness and advance process improvement initiatives. Requirements - Bachelor’s degree or three years of equivalent professional experience in health plan operations. - At least two years of experience supporting LTSS Provider, LTSS Care Management, or LTSS Utilization Management functions. - Strong attention to detail with the ability to review complex information and produce accurate, well-organized documentation. - Ability to research and interpret contracts, regulatory materials, operational requirements, and stakeholder input. - Strong written and verbal communication skills, with the ability to explain information clearly to both technical and non-technical audiences. - Strong organizational and time-management skills, including the ability to manage multiple deliverables and deadlines simultaneously. - Ability to work effectively in a cross-functional environment and collaborate with senior professionals, subject matter experts, and business stakeholders.