Desktop Support Technician

Job Description

Job Description

Job Title: Client Support Technician – Client Support Services
Job Code: MS 165395
Client: State of Mississippi – Mississippi Department of Archives & History (MDAH)
Location: Jackson, MS – 100% Onsite
Duration: At least 1 year, with likely extension
Rate: Based on Experience
Work Hours: Monday–Friday, 8:00 AM–5:00 PM CT (40 hours/week)
Work Location: 200 North St, Jackson, MS 39201
Closing Date: 09/11/2026 at 2:00 PM

Position Overview
The State of Mississippi is seeking a Client Support Technician to provide on-site and remote end-user IT support for the MDAH network. The technician will troubleshoot hardware, software, networking, and user-access issues while supporting workstations, mobile devices, printers, and Microsoft environments.

Key Responsibilities

• Provide on-site and remote technical support to end users. 
• Troubleshoot and repair desktop PCs, laptops, printers, monitors, and mobile devices. 
• Install, configure, and update Windows operating systems and Microsoft Office applications. 
• Respond to help desk requests through phone, chat, and in-person support. 
• Log, track, troubleshoot, and resolve issues using ticketing systems. 
• Set up new workstations and support employee onboarding/offboarding.
• Create user accounts and manage appropriate permissions/access.
• Support Azure/Active Directory environments. 
• Maintain hardware, software license, and IT supply inventory records. 
• Troubleshoot basic DNS, DHCP, TCP/IP, and networking issues. 
• Escalate complex or network-wide issues to senior system/network administrators. 
• Provide excellent customer service with patience, clear communication, and strong problem-solving skills. 

Required Skills

• 3+ years Windows 11 experience. 
• 3+ years desktop/notebook support experience. 
• 3+ years printer support experience. 
• 3+ years wireless device support experience. 
• Knowledge of Microsoft Office 365. 
• Basic knowledge of DNS, DHCP, and TCP/IP. 
• Help desk/service desk and ticketing system experience. 
• Strong troubleshooting, communication, and customer service skills. 
• Ability to work 100% onsite from Day 1. 

Preferred Skills

• 3+ years Azure/Active Directory experience. 
• 3+ years PowerShell experience. 
• CompTIA A+ certification. 
• CompTIA Network+ certification. 
• Microsoft certifications/credentials.
• Experience with endpoint security and mobile device management.