Funeral Support Specialist

A Funeral Support Specialist is responsible for assisting with funeral home and cremation related duties, including physical work and office tasks such as first call removals, casketing, setting up visitation areas, driving company vehicles, meeting the public, answering phones, and assisting with funeral, memorial and other services or ceremonies. The role requires lifting up to 75 pounds and working an on‑call rotation schedule that includes weekends. Job Responsibilities Safely drive company owned professional vehicles to perform “first call” removals of deceased from hospital, nursing home, residence, scene locations, and transport to the funeral home or designated location, in accordance with local and state laws as well as company policies and procedures Follow processes for chain-of-custody, paperwork and deceased identification Cooperate with first responders, Medical Examiners, hospital staff, etc., and accommodate their processes and procedures For home removals or any removals whereby family members are present, courteously and professionally interact with bereaved family members; exhibit sensitivity to environment; follow company procedures regarding required documentation; leave a warm and courteous first impression Maintain and ensure removal vehicle is clean inside and out and properly maintained and fueled Maintain adequate supply of Personal Protective Equipment as well as cleaning supplies in removal vehicles Direct phone calls to appropriate team members Greets and receives client families and/or other persons entering the building for information and assistance Maintain a friendly attitude while offering assistance and guidance to all persons entering the location Assist passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderly Assist the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service Assist Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containers Drive the hearse or other vehicle in the funeral cortege and/or other funeral related activities Perform a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned Transport deceased to and from the crematory; to airports; funeral homes and other designated locations Run errands such as for floral delivery, picking up of supplies, documents, etc. Minimum Requirements Education High School diploma or equivalent Certification / License Valid state/province driver’s license with a clean driving record Experience Customer service experience a plus Funeral service experience a plus Knowledge, Skills and Abilities Professional appearance required. Suits are required when in contact with families; casual attire for vehicle maintenance, general cleaning and outdoor maintenance responsibilities Ability to follow instructions given over the phone or in person Ability to work and communicate effectively with others Ability to work with kindness and compassion for the deceased and their families Ability to maintain composure in challenging situations Good verbal and written communication skills Ability to maintain confidentiality Ability to work an on‑call rotation schedule that includes weekends Work Conditions Work Environment Work indoors and outdoors during all seasons and weather conditions Using company vehicle, travel local and surrounding communities, occasionally out of state; no overnight travel Professional Dress is required when in contact with families Work Postures Frequent, continuous periods of time standing Climbing stairs to access buildings Physical Demands Physical effort requiring manual dexterity Ability to lift up to 75 pounds; push/pull up to 200 pounds Work Hours Working beyond “standard” hours as the need arises including weekends, nights and holidays rotation Must be able to work an on‑call schedule #J-18808-Ljbffr Service Corporation International