Restoration Project Manager

Job Description

Job Description

Job Title: Reconstruction Project Manager

Job Purpose: The Reconstruction Project Manager position provides a top-tier level of service and expertise to our clients, insurance partners, and program affiliates. This position is ideal for a self-starter who is detail-oriented, highly organized, and solution-driven, with strong communication and leadership skills. The successful candidate will possess a thorough understanding of the insurance restoration and reconstruction industry, including restoration processes, insurance claim procedures, estimating, permitting requirements, and building code compliance. This individual will be responsible for managing multiple reconstruction projects simultaneously, ensuring projects are completed on time, within budget, and to the highest quality standards while maintaining exceptional customer satisfaction throughout the restoration process.

Job Type: Full-time

Work Schedule: Monday through Friday, 8:00 AM – 5:00 PM. As the restoration industry often requires an urgent response to property damage events, this position may require occasional evening, weekend, and after-hours work to support project timelines, emergency situations, and customer service commitments.

Compensation: $70,000-$80,000 (annually)

Benefits Offered:

•      Paid holiday and vacation after 90-days

•      Annual performance-based merit increases

•      Health insurance reimbursement program of up to $300 per month

•      Continuing education and professional development assistance

•      Company-provided cell phone, laptop, and other necessary technology/equipment

•      Opportunities for career advancement within a growing restoration and reconstruction company

•      Company vehicle and fuel card provided

•      Paid industry certifications and training programs

•      Bonus opportunities based on performance and company goals

*Must be willing to undergo a criminal background check if presented with an offer of employment.

Skills & Qualifications:

•      Minimum of 2 years of experience in the insurance restoration and reconstruction industry.

•      Minimum of 5 years of construction industry experience.

•      Must be a self-starter with strong problem-solving skills and the ability to think independently.

•      Strong knowledge of water, fire, mold, storm, and property damage restoration processes and reconstruction practices.

•      Proficient in Xactimate, with the ability to interpret estimates, review project scopes, monitor supplements, and understand insurance restoration estimating practices. This is not an estimating position, but candidates must be able to effectively manage projects in accordance with approved insurance estimates and scope requirements.

•      Thorough understanding of insurance claims processes, carrier guidelines, and third-party administrator (TPA) program requirements.

•      Strong knowledge of North Carolina building codes, permitting requirements, and construction industry standards.

•      Proven ability to manage multiple projects simultaneously while maintaining quality, profitability, and customer satisfaction.

•      Excellent organizational, time management, and project coordination skills with the ability to prioritize tasks in a fast-paced environment.

•      Strong leadership skills with the ability to effectively manage subcontractors, vendors, and internal team members.

•      Ability to read and interpret construction drawings, scopes of work, contracts, and specifications.

•      Strong computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook), project management software, and cloud-based applications.

•      Excellent verbal and written communication skills with the ability to communicate professionally with homeowners, insurance adjusters, property managers, and business partners.

•      Strong problem-solving and decision-making skills with the ability to identify issues and implement effective solutions quickly.

•      Ability to negotiate and resolve conflicts while maintaining positive customer and partner relationships.

•      Experience preparing project budgets, monitoring costs, and ensuring projects remain within approved financial parameters.

•      Knowledge of OSHA safety requirements and commitment to maintaining a safe work environment.

•      Ability to work occasional evenings, weekends, and after-hours when needed.

•      Valid driver's license with a clean driving record.

•      IICRC certifications are preferred but not required.

•      Bilingual (English/Spanish) is preferred but not required.

Education and Work Experience:

Must have a high school diploma or general education degree (GED). Associate or bachelor’s degree preferred. Two years’ minimum experience is required in Construction, Remodeling & Restoration. Project management qualifications or certifications are an asset.

Responsibilities/Duties:

•      Manage reconstruction, repair, and remodeling projects from start to finish.

•      Coordinate project schedules, subcontractors, vendors, suppliers, and material deliveries.

•      Build and maintain positive relationships with homeowners, insurance adjusters, vendors, suppliers, and subcontractors.

•      Obtain permits and coordinate required inspections.

•      Communicate regularly with clients and the production team to ensure projects remain on schedule and meet SLA requirements.

•      Provide timely updates to clients throughout the life of each project.

•      Maintain daily communication with field staff, subcontractors, vendors, and customers to ensure projects progress efficiently.

•      Monitor project budgets, job costs, and profitability.

•      Code project-related expenses for accurate job costing.

•      Maintain complete and accurate job files, including photos, documentation, change orders, and project records.

•      Oversee all phases of projects from initial inspection through final completion and customer walkthrough.

•      Resolve customer concerns professionally and escalate issues to upper management when appropriate.

•      Assist upper management with project planning, workflow coordination, reporting, and other operational needs.

•      Fulfill admin on-call responsibilities as scheduled (minimum of 1-week per month, as needed).

•      Perform other duties assigned to support the overall success of the company.

AJT Pro Services, Inc. is a family-oriented, full-service restoration and general contracting company serving homeowners and insurance carriers throughout North Carolina. We specialize in fire, smoke, water, and mold damage restoration, as well as complete reconstruction and home remodeling, including kitchens, bathrooms, roofing, flooring, and interior renovations. Our team is committed to delivering quality craftsmanship, honest communication, and exceptional customer service from start to finish.

Company Description

AJT Pro Services, Inc. is a family-oriented, full-service restoration and general contracting company serving homeowners and insurance carriers throughout North Carolina. We specialize in fire, smoke, water, and mold damage restoration, as well as complete reconstruction and home remodeling, including kitchens, bathrooms, roofing, flooring, and interior renovations. Our team is committed to delivering quality craftsmanship, honest communication, and exceptional customer service from start to finish.