Call Center Representative

Hudson River Community Credit Union’s mission is to make our members’ lives better. Call Center Representative HRCCU is looking for a call center representative to serve as the primary point of contact for members, delivering exceptional service through inbound and outbound phone communications, email, and other digital channels. The ideal candidate is member-focused, solution-oriented, and committed to providing a positive experience with every interaction. Key Responsibilities Provide prompt, professional, and courteous service to members through multiple communication channels. Build positive relationships with members by understanding their needs and delivering effective solutions. Resolve member inquiries accurately and efficiently. Assist members with account inquiries, balances, transaction history, and account maintenance requests. Process account transfers, stop payments, address changes, debit card requests, and other member service transactions. Assist members with online banking, mobile banking, bill pay, remote deposit capture, and other digital services. Troubleshoot access issues and provide guidance on digital banking features. Identify member needs through effective questioning and active listening. Educate members on Credit Union products and services. Qualifications Experience: One to three years of similar or related experience. Financial institution, credit union, banking, retail, or contact center experience preferred. Education: High School Diploma Required Skills Excellent verbal and written communication skills. Strong customer service and relationship-building abilities. Ability to multitask in a fast-paced environment. Strong problem-solving and decision-making skills. Ability to navigate multiple computer systems simultaneously. Attention to detail and accuracy. Ability to maintain confidentiality and professionalism. Working knowledge of Microsoft Office products. Employment Details Location: HRCCU Operations Center, 3rd Street Corinth, NY. Pay rate: $20.00–$25.00, based on candidate’s experience, qualifications, and demonstrated skills relevant to the position. Medical, Dental, Vision, FSA & HSA options. Life insurance, short-term, and long-term disability benefits. 401K with matching contribution up to 10%. Generous paid time off, including birthday off and additional observed holidays. Gym reimbursement and wellness program. Internal and external training, including certification and tuition reimbursement. Community volunteer initiatives. Career growth and advancement opportunities. Equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are unable to complete this application online due to a disability, please contact Human Resources at View email address on click.appcast.io. #J-18808-Ljbffr Saratoga County Chamber of Commerce