Customer Support Specialist - Regulatory Reporting (German speaker)

What you’ll do Regnology is a leading technology firm focused on regulatory reporting. With more than 7,000 financial institutions and 30 regulators as customers, we deliver data‑quality and efficiency solutions to financial markets. We are hiring a Technical Customer Support Specialist – Regulatory Risk Reporting. In this role, you will provide functional support to our clients while ensuring 24/7 global service continuity through a coordinated Follow‑the‑Sun (FTS) support model. Key Responsibilities Serve as primary support contact for clients using our regulatory reporting products, resolve technical inquiries, and guide best practices. Advise clients on Windows and SQL Server installation and administration. Analyze and troubleshoot issues related to data discrepancies, reporting logic, and system behavior, using internal tools, configuration review, and log analysis. Develop automation solutions for clients. Participate in a rotating on‑call schedule for urgent support needs during weekends or outside local business hours. Coordinate with other regions as part of the FTS support model to ensure seamless handover. Support high‑priority or platform‑wide incidents, maintaining clear internal communication and documentation. Contribute to cross‑functional initiatives aimed at enhancing support processes and product features. Support the creation of internal knowledge‑base content and client‑facing documentation. Qualifications Master’s degree in Finance, Business Administration, Economics, or a related field (preferred; strong experience may substitute). 3–5 years of experience in customer service, business analysis, or working with financial software solutions. Experience within a financial institution or bank is a strong asset. High level of knowledge of regulatory reporting workflows (Basel, IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS). Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, and interest rate products. Strong analytical skills and affinity for numbers. Familiarity with technical troubleshooting (reviewing logs, user access, configurations, SQL queries). Excellent communication skills in German and English (C1 level), business fluent. Willingness to participate in on‑call or weekend coverage as part of a global rotation. Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus. Key Attributes Highly structured and analytical, with strong troubleshooting instincts and attention to detail. Calm and dependable in high‑pressure or time‑sensitive situations. Client‑focused and collaborative, with a service‑oriented mindset. Proactive in driving improvements to internal processes and documentation. Motivated to help build and scale a globally distributed support function. Benefits Opportunity to grow in a market‑leading SaaS company with an agile culture and focus on innovation. Responsibility and participation in international projects. Extensive training opportunities and buddy program across technical and functional areas. Internal mobility initiative encouraging cross‑functional experience and knowledge sharing. Positive working atmosphere with supportive teams across locations and transparent communication. Team events and strong collaboration across the organization. #J-18808-Ljbffr