Patient Access Representative /Medical Assistant PRN Urgent Care

Medical Assistant

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job works with little supervision to perform appointment scheduling and medical assistant functions for the clinic. This job provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services. Exhibits the skills to provide care and service with individuals of all age groups.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion.

Education

Required - High school diploma or equivalent

Graduate of a Medical Assistant program

Work Experience

Required - 2 years PSA or MA experience.

Experience in an ambulatory care setting.

Certifications

Required - Passing of OCF Front Desk PSA Training Program and Exam

CPR Healthcare Provider certification

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

Job Duties

• Effectively answers department telephone calls using appropriate telephone etiquette techniques, schedules patient appointments and reschedules appointments as necessary.
• Processes weekly inpatient charges.
• Provides daily census reports including physician notification (as applicable).
• Inputs call schedule and makes changes as needed.
• Exhibits responsibility for professional development and maintaining required clinical knowledge, training and credentials.
• Enables clinic operations by effectively managing the patient flow in and out of exam rooms.
• Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments as part of the Ochsner protocol.
• Prepares patient for exam, explaining any procedures before they are performed and answering the patients' questions.
• Performs, under the supervision of a licensed health care provider, and assists Physician with procedures.
• Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Contents are subject to change at management's discretion.

Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.

Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity.

Must be able to stand for prolonged periods of time.

Must be able to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).

Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

There is no occupational risk for exposure to communicable diseases.