Maitre D

Maître d' at Roman's

Roman's, the celebrated, ingredient-driven neighborhood Italian restaurant in Fort Greene, is seeking a Maître d'. This is a part-time position (4-5 shifts/week) that requires nighttime availability Wed - Sun. We are a small team that works together to provide warm, thoughtful service to our guests and community.

We offer:

• Subsidized medical, dental, and vision insurance at 90 days
• Industry-leading paid time off plans + paid family leave
• 401k plan access beginning at hire
• Discounts across our group of businesses
• Access to our Employee Emergency Assistance Program for added support

Key responsibilities:

• Ensure tables are properly set and configured for the correct number of guests prior to seating.
• Maintain an organized, clean, and welcoming entry area.
• Greet guests warmly upon arrival, with particular attention to recognizing regulars and cultivating repeat guests.
• Manage reservations, waitlist, table pacing, and guest notes through Resy.
• Answer the phone, respond to reservation inquiries, and assist guests with booking modifications.
• Monitor no-shows, late arrivals, and cancellations, escalating issues to managers when necessary.
• Communicate accurate wait times and proactively manage guest expectations.
• Maintain detailed guest profiles, VIP notes, dietary restrictions, and service preferences within Resy.
• Communicate VIP guests and special occasions clearly to managers and servers throughout service.
• Communicate table pacing, expected out-by times, and reservation timing updates clearly to managers and servers throughout service.
• Collaborate with the managers on service pacing and seating strategy.
• Assist with the sale of retail bread loaves to guests as needed.
• Maintain familiarity with the restaurant's menu, policies, and surrounding neighborhood, including nearby locations appropriate for guests waiting to be seated.

Successful candidates will:

• Have 1+ years of hospitality experience and a desire to deepen one's knowledge of hospitality on every level
• Have exceptional interpersonal communication skills with strong multitasking abilities
• Be reliable, focused, organized, communicative, and curious
• Display keen attention to detail and spatial awareness
• Have a receptive and charitable attitude toward constructive feedback

The Marlow Collective is a group of New York hospitality brands including the restaurants Diner, Roman's, and Borgo; breads bakery She Wolf; whole-animal butcher and grocery Marlow & Daughters; catering company Marlow Events; and Stranger Wines & Spirits. We are a values-driven organization committed to providing supportive, respectful workplaces; to sourcing seasonally, locally and organically and building longstanding partnerships with our farmers and producers; and to creating meaningful experiences that celebrate and connect the communities we serve. While performing the duties of the job, a Maître d' is regularly required to stand and walk; reach with hands and arms; talk and hear; climb, balance, stoop, kneel, and crouch. They must occasionally lift and/or move up to 25 pounds.