Shrink Protection Specialist

GENERAL PURPOSE This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist makes eye contact, smiles, and greets all customers in a prominent, courteous, and friendly manner, deterring opportunities for theft by demonstrating a "command" presence in a company‑issued vest and required black attire and monitoring the Code 50 package inspection policy. The specialist walks the sales floor to identify and address potential theft indicators, as directed by store leadership. The specialist partners with store leadership to ensure compliance with loss prevention directives and minimize operational shortages. He or she must embrace company values and have a mentality to protect the Ross treasure. ESSENTIAL FUNCTIONS Maintaining Safe & Secure Environment Understands that safety is the number one priority and practices safe behaviors in everything they do and assists store leadership in maintaining a safe and secure environment for both associates and customers. Provides visible "command" presence, including prominent greetings with eye contact, at store entrances and exits and on the sales floor in a company vest, monitoring for potential safety issues. Removes clutter and ensures safe, clear egress to emergency exits. Developing Great Teams & Partnerships Provides great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner. Treats all customers and associates with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using company recognition programs. Regularly involves internal and external partners, including conference calls, scheduled district meetings, educating associates, providing recognition, etc. Other duties are assigned to support loss prevention initiatives. Personal And Store Brand Represents and supports the company brand at all times. Maintains a professional appearance in accordance with the company dress code. Mitigating Theft & Fraud Monitors entrance/exit and the sales floor for potential theft by identifying suspicious behavior. Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to store leadership and loss prevention leadership. Adheres to company policy for external theft response. Executes all company best practices and maximizes productivity by minimizing steps and touches while working. Minimizing Operational Shortage Increases store awareness of effective processes to minimize operational shortage. Trains and educates associates on shortage reduction initiatives. Observes and validates proper checkout procedures for customers and associates. Competencies Manages work processes. Business acumen. Plans, aligns & prioritizes. Builds talent. Collaborates. Leading by example. Communicates effectively. Ensures accountability & execution. QUALIFICATIONS AND SPECIAL SKILLS REQUIRED High school education or equivalent; an AA degree is preferred. One year of retail supervisor experience or similar training is preferred. One year of loss prevention/security training is preferred. Active security guard license preferred. Ability to work effectively in a fast‑paced environment. Strong communication skills. Demonstrated ability to build and maintain relationships with the store team. Excellent customer service skills. Proven ability to effectively resolve conflict. Must comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting, and/or drug and alcohol testing. PHYSICAL REQUIREMENTS/ADA Consistent timeliness and regular attendance. Ability to spend up to 100% of working time standing, walking, and moving around the store. Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling). Must be able to regularly bend, stoop, or crouch (frequency and duration may vary per daily business need). Certain assignments may require additional qualifications and skills. SUPERVISORY RESPONSIBILITIES None. DISCLAIMER AND EEO STATEMENT This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. #J-18808-Ljbffr