Night Manager

Ronald McDonald House of Dallas
Job Description

TITLE : Night Manager
REPORTS TO : Senior Family Service Manager
CLASSIFICATION: Non-Exempt
WORK HOURS : 11:00 p.m. – 7:00 a.m. Required to be awake and on the premises.

SUMMARY : The primary responsibility of the Night Manager is to manage the operations of the Ronald McDonald House of Dallas (RMHD) during the designated night hours. The Night Manager is knowledgeable of the mission, goals, and objectives of RMHD.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

 

• Operations Coordination:

• Ensures front desk is staffed or Manager is reachable at RMHD via remote telephone during all hours of shift.
• Ensures clear communication with families on all RMHD policies and procedures.
• Communicates accurate eligibility criteria to referral sources and families.
• Works with Security Guard (3rd party service), Family Services Manager, Family Services Assistant, Family Services Building Manager, and RMHD Kitchen staff to ensure an effective transition for coverage.
• Coordinates the preparation of breakfast, to include restocking and setting up breakfast bar area and coordinating any breakfast cooking groups.
• Communicate with the Senior Family Services Manager and Chief Operating Officer, if necessary, regarding family issues.
• Ensure all laundry items are processed through the laundry cycle. Laundry cycle includes picking up soiled items, washing, drying, folding and restocking of clean linens.
• Ensures nightly Hand-off notes are generated and sent to the appropriate staff.

 

• Facility Support :

• Ensures security of facility is maintained by making regularly scheduled inspections of the premises and monitoring security video system.
• Ensures adequate inventory of supplies, to include laundry supplies in commercial laundry room, and any consumable household supplies in each family area/wing of the house.
• Maintains front desk and lobby area.
• Monitors RMHD activity and maintains control of the facility usage by families.
• Maintains working knowledge of RMHD Emergency Preparedness, Disaster Recovery, and Crisis Communication plans.
• Ensures facility safety and security by checking all doors multiple times per shifts to make sure they are closed properly and locked.
• Responds appropriately to emergencies and incidents in accordance with RMHD policies.

 

• Family Services:

• Demonstrates an atmosphere of warmth, compassion, and support to always ensure a nurturing atmosphere.
• Creates an atmosphere of hospitality and ensures the well-being and comfort of families.

 

• Volunteer/Community Relations:

• Communicates with Community and Family Activities Coordinator about any unique situations with breakfast groups.
• Arranges community room(s) for any morning Board functions. Coordinates logistics with Office Manager, as needed.
• Maintains an awareness of Board functions and Board members in general.

 

• Other duties as directed by supervisor, administrator in-charge, or CEO.

PHYSICAL DEMANDS :

 

• The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly required to walk, sit, and stand; use hands to finger manipulation, handle, feel, reach with arms and hands, and talk and hear.
• The employee may be required to lift up to 25 pounds.
• The vision requirements include close, distance, peripheral, and depth perception.

Equal Opportunity Employer
Ronald McDonald House of Dallas is committed to diversity in principle and practice, both in the community at large and within the organization. Ronald McDonald House of Dallas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, pregnancy, citizenship, political beliefs, or service in the military.

September 2025