Global Account Manager

Global Account ManagerAt AIG, we are reimagining the way we help customers to manage risk. Join us as a Global Account Manager to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.The Global Account Manager is responsible for supporting the delivery of strategic initiatives across the global account portfolio. Reporting to the AVP, Global Account Manager, this role is responsible for meeting our client commitments, managing key components of new program launches, and supporting growth initiatives.This role sits within account management but operates across functions, driving alignment, accountability, and progress across complex, multi-stakeholder initiatives. This role ensures that strategic priorities and client commitments are translated into clear, executable plans and delivered successfully across the organization.We are seeking an individual who can operate independently, bring structure to ambiguity, and effectively coordinate across teams, while also developing the materials and analysis needed to support decision-making.How You Will Create an ImpactPartner directly with the Global Account Manager to support execution of key account initiatives, including program launches, customer experience, expansions, and operational changes across multiple marketsTranslate business development strategies and client commitments into clear action plans with defined owners, timelines, and dependenciesTrack progress, identify risks, and proactively drive resolution of issuesHave a strong understanding of the different regulatory market requirementsExperience building business cases, summaries, and structured reportingServe as the central point of coordination across legal, underwriting, claims, finance, product, and IT to align on priorities and deliverablesEnsure teams are coordinated and informed, with clear expectations and timelinesEscalate and help resolve blockers impacting deliveryCommunicate with client counterparts to maintain alignment on timing and deliverablesBring structure to how initiatives are tracked and executed across the account (timelines, trackers, dependencies)Maintain documentation and working files to support transparency and continuity across initiativesIdentify opportunities to improve processes and ways of workingLearn pricing and P&Ls to ensure track efficiencies and measure post launch successSupport preparation for internal and client-facing updates, including QBRs and executive readoutsTrack KPIs and understand how we measure success across our different programsWhat You'll Need to Succeed3-5 years of experience in account management, operations, program delivery, or similar roles within complex environmentsStrong organizational skills with the ability to manage multiple priorities simultaneouslyAbility to operate independently and drive progress without constant directionStrong communication and problem-solving skillsExperience in insurance, warranty, or service contract programs is preferredExperience supporting global or multi-market initiatives is preferredAt AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of inclusionWe're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to View email address on click.appcast.io.