CNC Field Service Technician

Job Description

Job Description

Shift 7:00 AM–3:30 PM

Travel: Yes -Domestic + International

Travel Frequency: 10-30 Times per year

What you'll do

• Travel to customer sites, including high-tech companies in other countries, to install, level, calibrate and commission MTINC precision CNC slicing and dicing machines
• Troubleshoot mechanical, electrical and control problems using FANUC alarms and diagnostics, schematics, manuals and test equipment
• Troubleshoot FANUC software, parameters and settings to get machines running correctly
• Troubleshoot CNC programs (G-code and M-code) with customers when a machine is not cutting to spec
• Verify machine accuracy after installation and repair, and adjust until it meets specification
• Explain the work to customers in plain language, including what was found, what was fixed and what to watch for
• Document every job the same day: work performed, parts used, time on site and any follow-up needed
• Follow company and customer safety procedures on every job, including lockout/tagout and required PPE
• Flag recurring issues and improvement ideas to the service manager and engineering team
• Take part in the [rotating on-call] schedule for urgent service calls

What you bring

We will train the right person, so apply even if you do not check every box.

• Hands-on technical experience in field service, machine tool maintenance, CNC machining or a related trade. Less experience is fine if you have strong mechanical aptitude and want to learn
• Mechanical and electrical troubleshooting ability. We can teach wiring diagrams and schematics if you have the fundamentals
• Familiarity with CNC machines and G-code, or the aptitude to pick them up quickly
• Comfort using a multimeter, indicators and other diagnostic and measuring tools
• Clear, professional communication with customers and teammates
• Ability to manage your own schedule and work without direct supervision
• Basic computer and mobile skills for work orders, email and reporting
• Valid driver's license, plus a valid passport or the ability to get one, and the ability to travel internationally
• High school diploma or equivalent

Nice to have

• Experience installing or servicing CNC machine tools, dicing saws or semiconductor equipment
• Ability to read, edit and debug G-code and M-code programs
• Experience with machine alignment and calibration tools such as [precision levels, indicators, ballbars or laser systems]
• Technical degree, trade school certificate or military technical training

You should be proficient in:

• Machine Building/Assembling
• Mechanical Troubleshooting Skills
• CNC Programming
• CNC Machine Repair
• CNC Machine Installation
• Electrical Installation
• Electrical Repair
• G-Code
• Maintenance and Repair Skills
• Mechanical Assembly Skills
• Mechanical Systems & Component Repair
• Troubleshooting CNC Machines