VP, Business Process Optimization & Solutions

Overview:

The VP, Business Process Optimization and Solutions is a key role in the Consumer Direct Originations channel and is responsible for leading cross-functional teams focused on improving current processes, launching new processes, products, and strategies focused on enabling and improving the originations of resident mortgages. This role will be responsible for helping to design, coordinate testing, and improve new and existing products, capabilities, and processes within the Consumer Direct Originations organization. The salary range for this role is $125,000.00 to $150,000.00 with an annual bonus, and it is a remote position.

Responsibilities:

• Serve as Product Owner for the Point of Sale and vendor origination systems. Providing strategic guidance, process design, and execution leadership for the adoption of new products and programs
• Own, lead and coordinate the development, testing and delivery of new technologies and capabilities.
• Responsible for Channel New product/enhancement feature and process development
• Address and identify current process, data, and system needs and propose innovative solutions to enhance sales performance in alignment with Consumer Direct Sales strategies
• Collaborate with various departments supporting sales activities to align business strategies
• Provide oversight to Sales Encompass systems testing and Sales testing and training in the Cruise Portal
• Continuously evaluate and update policy and procedure documentation related to systems and processes to enhance the channels ability to originate mortgage products effectively and efficiently.
• Leads Cross-functional Teams (processing, underwriting, compliance, etc.) for product development and process optimization impacting Consumer Direct Sales
• Coordinates development of process and training materials and acts as the lead Sales SME when partnering with the Training Department
• Act as SME on behalf of Sales during CD project development meetings
• Assist Sales Managers and MLOs with systems questions, controls (hard stops), and other Encompass/Cruise issues on production loans
• Responsible for development of process flows and approach on new CD Sales strategies.
• Represents the customer experience in all efforts, considering the customer experience and feedback in all efforts.

Qualifications:

• Degree in Business, Finance, or related field preferred
• 8+ years of experience in a leadership role overseeing development and implementation of programs
• 10+ years of experience in residential mortgage lending,
• Strong track record of success in the Consumer Direct residential mortgage space
• Expertise in building training and development programs with proven results
• Previous experience in a people leading role
• Understanding of residential mortgage product guidelines and an ability to work with the various teams across the organization and external vendors
• Ability to work in cross-functional team and drive outcomes
• Excellent analytical and strategic thinking skills
• Strong leadership, planning and execution skills
• Ability to partner with technology and business partners to develop and implement solutions

Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.