IS Epic Application Analyst 2 - Patient Access

EPIC Application Analyst II - Patient Access

The EPIC Application Analyst II - Patient Access is responsible for providing intermediate functional and technical support for the identified set of applications to a variety of business and clinical users. The role partners closely with operational and clinical stakeholders to understand workflows, troubleshoot issues, and design enhancements. This role is a key liaison for a variety of users and will coordinate all activities on behalf of the IS organization.

Hybrid role - if local to DFW area- on-site 1x a week; in state of TX, on-site once a month; out of state candidate would need to come on-site 2x a year

Essential Functions Of The Role:

• Serve as functional and technical subject matter expert on associated applications and workflows.
• Collaborates with operational leaders, end users, and cross-functional IT teams to identify issues, define requirements, and recommend solutions that improve efficiency and user experience.
• Build, modify, test, and deploy Epic system changes in a timely and accurate manner, following established change control processes.
• Creates and executes test scripts for new system builds.
• Implements system updates and changes and communicates those changes to super users and end users.
• Engages, manages, and communicates to all stakeholders.
• Trains and mentors Application Analysts

Key Success Factors:

• Strong understanding of Patient Access workflows, including scheduling, registration, insurance verification, and patient movement.
• Ability to translate operational needs into system design requirements.
• Ability to work well in team environments.
• Proficient with word processing, spreadsheets, workflow tools, and email software applications in an intermediate capacity.
• Demonstrated commitment to service excellence and building positive customer relationships.
• Self-motivated with ability to identify and resolve issues, and advance personal knowledge.
• Ability to execute complex tasks through organization and detail-oriented approach.
• Demonstrates excellent face-to-face communication skills, among facility customers and team members.
• Strong facilitation skills for leading integrated build meetings and workflow discussions

Benefits:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

Qualifications:

• Education - Bachelor's or 4 years of work experience above the minimum qualification
• Experience - 2 Years of Experience
• Certification/License/Registration:
• Epic Certification Required: Cadence, Referrals, Prelude
• Epic Certifications Recommended: Grand Central, MyChart, HelloWorld