IT Support Technician II

For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well. Angi helps homeowners find skilled professionals and partners with pros to match them with suitable work. Employees enjoy a dynamic workplace and we are eager to welcome new team members. Angi At a Glance Founded in 1995 as Angie's List and rebranded in 2021 Global company with 9 brands in 8 countries and employees worldwide Homeowners have turned to us for 300 million home projects and counting The Technical Operations team at Angi keeps our IT environment running exceptionally for every employee. We are a fast‑paced, collaborative team that always seeks improvement, and we are looking for a motivated, customer‑service focused IT Support Technician II to help us do just that. This role is based in our Denver office 3 to 5 days per week, with some flexibility for work‑from‑home days based on team workload. What You’ll Do Endpoint Support & Troubleshooting: Provide Tier1 & 2 deskside and remote support across Windows and Mac endpoints. Perform advanced troubleshooting of hardware, OS, drivers, network connectivity, VPN, SSO, and productivity tools (e.g., M365, Google Workspace, conferencing platforms). Device Deployment & Lifecycle Management: Prepare, deploy, and maintain laptops and desktops using standard MDM tools (e.g., Intune, Jamf). Own the full device lifecycle – including refreshes, one‑off replacements, RMA/warranty coordination, and secure decommissioning/data sanitization for e‑recycling. Remediate vulnerabilities and ensure assets remain current with software and InfoSec standards. Inventory & Asset Management: Manage on‑site inventory to ensure stock availability for operations. Coordinate with ITAM on shipping and logistics, maintain deployment runbooks, and keep asset records accurate with minimal rework. Conduct regular audits and provide tailored reports to support organizational directives. Onboarding & Employee Experience: Own the IT onboarding experience, ensuring all new hires have their equipment and basic system access in place by the end of their first week. Support conference rooms and events through A/V setup, video conferencing configuration, and rapid incident triage during live meetings. Documentation & Knowledge Sharing: Contribute to the team knowledge base and SOPs by documenting root causes and permanent fixes for recurring issues. Cross‑train team members on new tools and practices, and collaborate with engineering teams on escalations, changes, and incident response. Additional Expectations: Participate in on‑call rotation for after‑hours critical issues. Travel to various locations to support site build‑outs, team events, and field support needs. Participation in guild activities is encouraged as a path toward expanded responsibilities with engineering teams. Who You Are 2 years in a technical desktop/endpoint support role with a strong customer service focus, including proven Tier2 ownership, escalation handling, and executive level support Experience with ticketing/ITSM platforms, SLA adherence, and change/control processes; clear written documentation skills Proficiency with Windows11 and macOS administration, endpoint security, drivers/firmware, and device management tooling (Jamf & Intune) Hands‑on networking fundamentals, VPN clients, and SSO/MFA troubleshooting Demonstrated inventory management practices with ability to organize data within a spreadsheet We value diversity We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision‑making. Compensation & Benefits The salary band for this position ranges $58,000 – $75,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living. This position will be eligible for a competitive year‑end performance bonus & equity package. Full medical, dental, and vision package to fit your needs. Flexible vacation policy; work hard and take time when you need it. Pet discount plans & retirement plan with company match (401(k)). The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world. #J-18808-Ljbffr