Technology Manager

The Technology Manager will be responsible for a wide range of technical support needs and projects, which includes providing direct support to staff, applicants, and grantees, as well as vendor management and oversight of buildouts and implementations within our Salesforce-based grants management system.

We are seeking a highly organized, administrative level multi-facetted tech expert with extensive Salesforce experience. The Technology Manager will support ten staff who work remotely and on site in two office locations (San Francisco, CA and Annapolis, MD).

A minimum of three years' experience in the following areas is required:

• As a Salesforce Admin
• In an operations and technical support coordination role
• Working within philanthropic or nonprofit organizations

The successful candidate provides technical support with empathy and kindness, with a keen eye towards customer service. You are calm, grounded, and patient, even when faced with numerous requests from people with a wide range of technical expertise.

The candidate will be coming into a tech stack that is solid, well-developed, and highly functioning. With an effective and efficient grantmaking process built on Salesforce and Smartsheet, including numerous integrations and apps, what we have is working well for us. We have extensive documentation in place for processes, including tech admin tasks. Maintaining these systems is the key to success.

Our main priority is keeping the high volume grants pipeline flowing with as little disruption as possible. We favor stability over fast paced innovation just to use the newest, flashiest tool. We consider ourselves human-oriented and do not lean on AI for any aspect of our work.

Due to the nature of our personal and nuanced approach to grantmaking, automation can only go so far. Many tasks and processes must be tackled on a case-by-case basis, which requires systems that are flexible enough to accommodate exceptions. We seek to have technology serve our processes, rather than limit or impede us by being overly rigorous or rule bound.

This position at The Campbell Foundation provides a unique opportunity for you to utilize your technical skills and knowledge to support grantmaking that helps communities thrive.

The Campbell Foundation provides opportunities to help our new Technology Manager be successful in their role, including:

• Regular and frequent meetings with the Chief of Staff and Operations Team
• A thorough onboarding/training process
• A first-six-months, and then annual, employee review
• Professional development opportunities

We are most interested in candidates whose values align with the Foundation, who have a deep interest in learning about philanthropy, and who have diverse backgrounds that would contribute meaningfully to the Foundation's work.