Branch Sales Manager

Branch Manager

Plans, directs and organizes all operational and sales activities of the branch following established policies and procedures in order to meet or exceed our customer's expectations with regards to their banking needs. Oversees the operation of the branch and ensures profitability and compliance with all bank policies and procedures.

Major duties and responsibilities include:

• Generating new business by conducting business development calls on existing customers and prospective customers in order to meet or exceed established sales goals.
• Supervising all branch personnel. Responsible for supervising, training, directing and coaching branch personnel with regards to all sales and operational activities. Conducts annual and quarterly reviews.
• Maintaining an active role in community and civic affairs.
• Maintaining control and usage of the medallion stamp.
• Serving as chairperson for local board meetings; responsible for outlining the agenda along with various other board reports.
• Establishing and managing the branch loan portfolio.
• Interviewing loan applicants, analyzing financial information and making appropriate loan decisions.
• Identifying non-conforming credits which need additional approval or assistance.
• Presenting loan requests above lending authority to loan committee for approval.
• Preparing loan documents, clearing any exceptions and construction inspections.
• Resolving customer complaints.
• Abiding by specified lending authority as dictated by the loan policy and procedures.
• Managing the branch budget while maximizing profits and minimizing expenses.
• Processing daily EIM items (pay/return decisions) within established authority limits.
• Reviewing and authorizing staff schedules including approving overtime and paid leave.
• Reviewing and approving accounts payable items (invoices); forwards to the Accounting Department for processing.
• Implementing the Branch Security Plan and training staff, including but not limited to the opening/closing procedures and monitoring the branch's security system.
• Ensuring the accurate processing and/or reporting of garnishments, tax levies, subpoenas, etc., cash items, proof corrections, cash counts, CIP verifications, counterfeit currency report, mail (USPS, UPS, interoffice, mail deposits, hold mail, etc.), night deposit logs, agreements, business resolutions, safe deposit boxes (audit, bank use boxes, verification of documents, etc.), collateral boxes and holds for notes secured by deposit accounts, balancing and reporting of the negotiable instruments, branch certification of internal controls.
• Working with Branch Operations Administration to complete all quarterly and annual operational training including the disaster recovery plan/business continuity plan and the implementation of such plans.
• Resolving customer complaints within the branch.
• Conducting branch audit and clearing any exceptions under the guidance of Branch Operations Administration. Training and cross-training personnel in order to avoid any future exceptions.
• Ensuring branch personnel are in compliance with all policies and procedures.
• Approving requisitions for purchasing of supplies for the branch.
• Monitoring and maintaining property management by coordinating with the Facilities department regarding upkeep and needed repairs.
• Performing all other duties as assigned by supervisor.

Job qualifications include:

• Bachelor degree from an accredited college with a concentration in accounting/finance preferred, or equivalent related experience.
• Two to three years of retail banking, consumer and commercial lending experience.
• Minimum of one to two years supervisory experience.
• Strong personal leadership skills, organizational skills and excellent verbal and written communication skills.
• Ability to analyze and summarize complex financial information and present recommendations for appropriate courses of action.

Standards of performance include:

• Maintaining positive work-environment while being courteous and respectful to all.
• Must be alert in all job functions.
• Follows all company policies and procedures.
• Ability to maintain matters of a highly confidential nature.
• Acts on all loan requests, after receiving all information necessary to consider the request, within two days for all loans within your authority and twelve days for all other loans.