Team Lead, APH Reinsurance Claims

About the Role

The APH Reinsurance Claims Team Lead will oversee the claims management process, ensuring efficient and accurate handling of APH Reinsurance claims from notification through closure.

This role requires leadership, analytical skills, industry knowledge and a deep understanding of reinsurance products and processes, in particular Casualty claims.

Key responsibilities:

Leadership and Team Management :

• Provide strong leadership and guidance to the claims team, fostering a positive and productive work environment.
• Delegate tasks effectively, and empower team members to take ownership of their work.
• Conduct objective setting meetings and performance evaluations, provide regular feedback, and support the professional development of team members through coaching and mentorship.
• Driving our strategies around loss management, trend analysis, and cross-functional engagement
• Developing talent, fostering high performance and empowering others to excel.

Claims Management :

• Oversee the day-to-day operations of the APH Reinsurance claims team, ensuring tasks are completed efficiently and in accordance with established guidelines, procedures and quality standards.
• Manage complex reinsurance claims, including analysis and determination of liability, verification of claims against contracts, and resolution of disputes 
• Coordinate Claims audits of our clients
• Handle large/potential large losses or losses with reputational risk attached or with the potential for or actual litigation pending.

Stakeholder Collaboration and Client Focus :

• Liaise with clients, brokers, underwriters, reserving and analytic support to ensure lessons are learned and insights are shared from the claims handled by the team.  
• Building solid relationships with clients and internal stakeholders and maintaining such with meaningful collaboration.

Data and Reporting :

• Maintain high standards of data quality management and ensure accurate documentation of reinsurance claims. 
• Assess and coordinate reporting requirements of treaties with Reinsurance Operations & IT.
• Accurate analysis of key performance indicators.

About You

Your ability to think and act inclusively and strategically have gained you sound leadership skills and prior success in cross-functional collaboration.  You bring excellent interpersonal skills to the team and can aptly communicate with high-level management in client companies and here at Swiss Re.

Additional requirements include :

• Minimum 10 years' related experience in the reinsurance/insurance market 
• Solid managerial experience with proven decision-making and interpersonal skills 
• Knowledge of insurance and reinsurance products, including underwriting claims, accounting, finance, and associated processes.
• Excellent analytical and problem-solving skills 
• Strong computer skills (e.g., PowerPoint, Word, Access, Excel, Power BI) 
• Willingness to learn new tools and skills. 

Skills needed for success in this role include :

• Claims Management
• General Insurance and Claims Resolution 
• Casualty Insurance / Reinsurance
• Regulatory Compliance and Risk Assessment 
• Leadership and Strategic Planning 
• Negotiation and Communication
• Strong Business Acumen

About the Team

The APH Reinsurance Claims Team are a friendly group of highly experienced claims experts in a diverse industry-leading organization who thrive on innovative strategic thought.   They formulate and execute case management and litigation strategies while collaborating with senior management, underwriting, client markets and actuarial to provide valuable portfolio insights.  They are focused on claims involving asbestos, environmental, health hazard and other latent exposures and leverage their expertise in other areas such as audits and supporting deal team pricing.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week. This position is not eligible for full-time remote work and is not able to offer visa sponsorship.

The estimated base salary range for this position is $128,000 to $213,000.  The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.  At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.