Customer Service Representative

Customer Service Representative

Location: Geneseo, NY Pay Rate: $17.20 per hour

Like Helping People? We've Got a Job for You. We get itjob hunting is no fun. But if you're great with people and cool under pressure, we've got a Customer Service Representative that are the real deal. Let's make it easy.

Requirements

• High school diploma or GED required
• Minimum 1 year of collections experience required
• Strong communication and customer service skills
• Ability to follow scripts, procedures, and compliance requirements accurately
• Basic typing and computer proficiency
• Knowledge of modern office procedures and equipment
• Strong organizational skills and attention to detail
• Ability to work independently and manage follow-up activities
• Ability to comply with federal and state debt collection laws and company policies
• Ability to pass the FDCPA test, background screening, and client approval requirements

Job Duties

• Contact debtors regarding delinquent accounts through inbound and outbound calls
• Negotiate payment-in-full settlements, payment arrangements, and account resolutions
• Conduct skip tracing to locate current debtor residence and employment information
• Review accounts and schedule follow-up communications as needed
• Document all debtor interactions accurately and thoroughly
• Follow approved scripts, procedures, and compliance requirements
• Assist with wage garnishment, rehabilitation programs, and account verification activities
• Communicate with employers, healthcare providers, correctional facilities, and other third parties to gather required account information
• Process hearing requests and supporting documentation when applicable
• Escalate complex accounts to management or senior team members for resolution
• Perform additional collection and customer support duties as assigned

Benefits

Solid weekly pay Medical, dental, vision + life insurance 401(k) option to grow your nest egg Great group of people, and room to grow

Staffmark Associate Good vibes, good pay, good people. Join us Apply here. Join a Team That Works for You At Staffmark, we're more than just a staffing companywe're your career partner. With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen. Join us and experience the advantage of working with a trusted name in recruitingbecause your success is our success.