Payment Services Manager

Job Description

Job Description

Description:

The mission of Oklahoma Central Credit Union is to make a difference in the lives of our employees, our members, and the communities we serve. We know we have to make a difference in the lives of our employees for them to make a difference for our members and communities.

Your role:

In your role as Payment Services Manager , you will be responsible for overseeing the daily activities of the Payment Services department. You will play a key role in fraud prevention, chargeback management, and maintaining secure payment processes. You will ensure payments are accurate, timely, and efficient across all channels. You will build a collaborative, accountable team culture while managing day-to-day operations.

In this role you will:

• Responsible for verifying all functions of the Payment Services department are completed timely and properly each day. This includes but is not limited to being prepared to step-in and complete the functions when staff is not able to. This position is responsible for reviewing on a daily basis the work performed by the department to verify the accuracy.
• Ensure Payment Services is in compliance with current and upcoming regulation changes by attending educational training. Update procedures as necessary. Ensure all records are kept and destroyed according to the Records Retention Schedule. Liaison with the ITS support staff to assist with electronic records retention.
• Responsible for the overall administration of credit union's member records which include loan files, check images, statements, onsite and offsite storage.
• Develop, implement, and maintain a long-term roadmap for the Payment Services Department.
• Implement and maintain related files and control records to increase fraud protection for all electronic team operational processes.
• Deliver quality member service providing valid and accurate information to cardholders with plastic card issues.
• Maintain all files and records so that they are current within 24 hours of member dispute and fraud cases.
• Cross train within the Payment Services Department to ensure procedures are followed, quality controls are set up, and to cover in the absence of team staff.
• Oversee and make recommendations for improved effectiveness and efficiencies in the Payment Services department.
• Maintain a strong, well-trained staff that is capable of meeting the credit union's plans.
• Deliver service to both internal and external members that are in alignment with the credit union’s Service Standards and meet all established service goals.
• Comply with all security guidelines related to physical and information security.
• Commitment to Credit Unions’ needs and maintain confidentiality at all times.
• Comply with the requirements of all Credit Union policies, procedures, and guidelines including but not limited to the Bank Secrecy Act, and Anti-Money Laundering regulations as they relate to the position.

What you can expect when you join Oklahoma Central Credit Union:

• Competitive pay - Cha-ching!
• Work-life balance - Your family, hobbies, and life outside of work are important to us!
• 401 (k) retirement plan - You contribute to our future, so we contribute to yours
• Best-in-class healthcare coverage - Helping you stay healthy
• Generous PTO and federal holidays - We prioritize what matters
• Community Service - We believe in giving back to the community and you'll receive up to 40 hours of paid volunteer time off

What we're looking for: You are a result-driven leader that enjoys developing high-performing teams and can self-direct, manage projects, and meet deliverables. You are no stranger to a fast-paced environment and tight deadlines, and you are relentless in ensuring that work is completed through effective organization and task management. You have a strong understanding of financial institution legal and regulatory standards, paired with a high level of accuracy and sound judgment in decision-making. Your written and verbal communication skills are a key strength, and you take initiative in researching issues, offering thoughtful insights, and driving continuous improvement.

You'll need to have:

• High school diploma, GED or higher
• Five or more years of similar or related experience
• Three or more years of customer service experience
• Three or more years of experience within a Credit Union, financial institution, or bank with experience in bookkeeping and /or account processing
• AAP (Accredited ACH Professional) certification is required or must be attained within one year of attaining position

Even better if you have:

• A bachelor's degree or higher in business, finance, accounting or related field
• High level of proficiency with MS Office suite of products including Excel and Word

Oklahoma Central Credit Union is an equal opportunity employer and proud to be a drug free workplace!