Control Manager - Vice President

Job Description

As a Control Manager – Vice President within the Chief Administrative Office (CAO), you will be responsible for driving the delivery, ongoing management, and continuous enhancement of the CAO Program portfolio, ensuring alignment with the expectations and requirements outlined in the firmwide program standards. You will be responsible for the CAO Legal & Regulatory Change Management (LRCM) and CAO Third-Party Risk Advisory program, and will be directly responsible for creating the governance framework and executing it, working closely with program partners, stakeholders (SMEs), and the Program Lead. Your strong analytical reasoning and adaptability skills will enable you to navigate ambiguity and change, ensuring that program initiatives align with firmwide standards and business objectives. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve results and program enhancements. 

 

Job responsibilities:

• Manage and drive the development and enhancement of both the CAO, LRCM and CAO Risk Advisory programs. 
• Define the program vision, objectives, scope, success metrics, roadmap to ensure program aligns to firmwide standards and business priorities.
• Identify and partner with stakeholders by setting expectations, managing communications, and drive decisions across leaders, partners, and delivery teams.
• Serve as the CAO representative on firmwide program calls, acting as the main point of contact between the CAO and the firmwide programs.
• Manage key risk and control operating processes, including issue tracking, escalation, resolution, trend monitoring, and drive mitigation plans to closure
• Maintain and enhance governance frameworks, documentation, and reporting processes to support compliance, risk mitigation, and audit readiness.
• Partner with CAO sub-functions and other key stakeholders to drive a coordinated and comprehensive approach to program change management.
• Escalate issues, risks, and challenges related to change management to appropriate stakeholders, ensuring prompt resolution and transparency.
• Foster an inclusive and collaborative team environment, inspiring trust, development, and engagement among colleagues.
• Engage with firmwide communities to share best practices, generate synergy, and ensure the CAO’s interests are effectively represented.
• Facilitate cross-functional problem solving and decision support, defining needs, aligning solutions, and clearly communicating requirements, options, impacts, and recommendations.

 

Required qualifications, capabilities, and skills:

• Bachelor’s degree or equivalent professional experience.
• Minimum 5 years of experience in project/program management, governance, process improvement, and/or technology delivery within an operations or regulated environment.
• Exceptional tools & digital workspace proficiency — PowerPoint (Pitch Pro+), Tableau, Excel/Teams, SharePoint and Confluence site creation/maintenance are a must; HTML/CSS/JavaScript.
• Program/project leadership & governance — ability to create framework, set governance, and deliver outcomes across multiple initiatives.
• Risk, controls & process risk management — strong background identifying, assessing, and mitigating risks and control gaps.
• Ownership & execution — takes initiative, drives processes forward, and delivers high-quality results with strong attention to detail.
• Strategic thinking to execution — translates broad strategy into clear, actionable plans and measurable outcomes and Sound judgment & decision-making — evaluates options and selects the best course of action in a structured way.
• Executive communication & storytelling — confident verbal communicator with strong executive-level presentation and messaging skills.
• Simplification & visualization — distills complex concepts into clear visuals and tangible presentation materials.
• Influence, negotiation & stakeholder management — builds consensus, gains buy-in, and maintains strong relationships in a matrixed environment.
• Financial services legal/regulatory experience.

 

Preferred qualifications, capabilities, and skills:

• Financial services legal/regulatory experience.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.