BBB - Member Eligibility Specialist

Better Business Bureau – Serving the Heart of Texas Member Eligibility Specialist FLSA Status: Non-Exempt Reports to: Member Eligibility Manager Location: Austin, TX Bilingual: English/Spanish preferred but not required Compensation: $21.00 We are an equal-opportunity employer that values diversity. We do not discriminate based on race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. *BBB participates in E-Verify and will provide the federal government with your I-9 information to confirm you are authorized to work in the U.S. Why BBB? BBB Serving the Heart of Texas is an award-winning organization recognized as the Best Nonprofit to Work For for seven consecutive years. We are a mid-sized organization committed to growth and take pride in our culture, which includes a strong work ethic balanced with a genuine sense of fun, a real emphasis on work-life balance, and a focus on achievement. Who are you? BBB Heart of Texas is looking for a responsible individual to join our Austin office as a Member Eligibility Specialist to serve as a consultative partner to incoming businesses participating in BBB Programs, Products, and Services (PPS). About the position The Member Eligibility Specialist serves as a consultative partner to incoming non-accredited businesses applying for accreditation or with a complaint. This role ensures a seamless and positive experience while promoting long‑term engagement and operational excellence. By offering premiere customer care, education, hospitality, and technical support, the Specialist facilitates smooth transitions for new customers and complaint resolution for non‑ABs. The Specialist also provides expert guidance on BBB accreditation, profile management, and commitment to standards, collaborating with internal teams to drive operational efficiency and customer retention. Essential Duties and Responsibilities Review accreditation applications and guide businesses through onboarding, eligibility, reinstatements, and compliance requirements. Communicate with businesses regarding accreditation, complaints, reviews, and other onboarding or compliance matters Assist businesses in navigating the complaint resolution process and BBB Standards. Maintain accurate records and ensure data integrity across business profiles and systems. Collaborate with internal teams and external partners to support accreditation and business success. Apply BBB accreditation standards, policies, and guidelines in daily responsibilities. Support departmental goals through research, reporting, and other assigned projects. Knowledge, Skills, and Qualifications Required Skills/Abilities Possesses a Customer-Centric Mindset; passionate about delivering an exceptional customer experience. Proficiency in Microsoft Office applications and the ability to troubleshoot office equipment. Excellent verbal, written, and interpersonal communication skills, with the ability to clearly articulate complex concepts. Strong relationship-building abilities, serving as a trusted advisor to customers. Meticulous attention to detail, particularly when handling compliance‑related tasks. Resourceful and proactive in resolving escalated issues. Ability to work effectively across multiple teams to achieve shared goals. Education and Experience High School Diploma or equivalent Minimum of 2 years of experience in customer onboarding, customer service, or a consultative customer support role Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities. Perks No nights or weekends! Flexible 40-hour schedule Medical and additional benefit packages are available. Group rates for health, dental, and vision coverage for dependents. Tax-free Flex Spending Account/Health Savings Account 401(k) retirement plan with a 5% match and immediate vesting. Free Employee Assistance Programs 11 paid holidaysand birthdays off! #J-18808-Ljbffr betterbusinessbureauofaustin