Manager, National Account Coordinators

Build the Future with Us — EquipmentShare is Hiring a Manager, National Account CoordinatorsAt EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.We’re hiring a remote Manager, National Account Coordinators at our rental facility in Dallas, TX, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.Salary range: $88,000-115,000/yr. Factors including past experience and location may affect final compensation rate.Preference will be given to candidates with previous management experience.Primary ResponsibilitiesLead, mentor, and manage the daily performance of the National Account Coordinator team.Develop, implement, and refine processes to improve the efficiency and effectiveness of the coordinator team.Set performance goals, conduct regular performance evaluations, and provide ongoing coaching and development.Serve as the primary escalation point for complex customer issues, ensuring timely and satisfactory resolution.Oversee the end-to-end coordination of rental orders, including logistics, billing, and off-rents for national customers.Collaborate with National Account Managers to ensure a cohesive and supportive approach to managing customer relationships.Train coordinators on company software, best practices, and national account procedures.Monitor and analyze team KPIs, such as response time, order accuracy, and customer satisfaction, to drive continuous improvement.Prepare and present reports on team productivity and national account support activities to leadership.Ensure accurate and timely data entry and maintenance of customer information in the CRM system.Assist in the onboarding process for new national account customers.Foster a customer-centric, collaborative, and positive team environment.Manage team scheduling to ensure adequate coverage and support for all national accounts.Why EquipmentShare?Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.Perks & BenefitsCompetitive compensationFull medical, dental, and vision coverage for full-time employeesGenerous PTO + paid holidays401(k) + company matchTool and boot reimbursements (role dependent)Gym membership stipend + wellness programs (earn PTO and prizes!)Company events, food truck nights, and monthly team dinners16 hours of paid volunteer time per year — give back to the community you call homeCareer advancement, leadership training, and professional development opportunitiesAbout YouYou want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.We’re looking for people who:See challenges as opportunitiesEmbrace change and continuous improvementBring energy, effort, and optimism every daySkills & Qualifications Strong leadership, coaching, and team-building skills.Exceptional organizational skills and a high degree of attention to detail.Excellent interpersonal and customer service skills.Proven ability to solve problems and handle high-pressure situations effectively.Strong written and verbal communication skills.Proficiency in CRM software and the Microsoft Office Suite.Ability to analyze data and make data-driven decisions.In-depth knowledge of the equipment rental industry is highly preferred.A Workplace For AllAt EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.