Receptionist / Administrative Assistant

Job Description

Job Description

Receptionist / Administrative Assistant

About Prosperous Health

Prosperous Health is dedicated to providing compassionate, evidence-based behavioral health and substance use disorder treatment services. Our mission is to support individuals in achieving lasting recovery, improved mental health, and long-term wellness through high-quality, client-centered care.

We foster a collaborative, clinically driven environment where excellence in care, ethical practice, and continuous improvement guide everything we do. Our multidisciplinary team is committed to delivering meaningful outcomes for the individuals, families, and communities we serve.

Join a Growing Behavioral Healthcare Platform

Prosperous Health is a rapidly growing behavioral healthcare platform dedicated to delivering exceptional mental health, substance use disorder, and integrated medical services across multiple levels of care.

Our organization is built around a comprehensive continuum of care that supports patients throughout every stage of treatment, recovery, and long-term wellness. Through inpatient treatment, outpatient services, telehealth, psychiatric care, and innovative medical programs, Prosperous Health provides coordinated, patient-centered care across California.

Prosperous Health Network

Our behavioral health network currently includes:

• Prosperous Health Lake Hughes – 104-bed inpatient behavioral health & substance use disorder treatment campus
• Prosperous Health San Juan Capistrano – Outpatient behavioral health program
• Prosperous Health Rancho Palos Verdes – Outpatient behavioral health program
• Prosperous Health Woodland Hills – Outpatient behavioral health program
• Prosperous Health Virtual Care – Statewide telehealth behavioral health program

Position Summary

The Receptionist / Administrative Assistant serves as the first point of contact for clients, visitors, and referral partners while providing administrative support to ensure the efficient day-to-day operation of the office. This role is responsible for greeting clients, answering phones, scheduling appointments, maintaining records, and assisting clinical and administrative staff with various office functions.

Pay Range: $16–$30 per hour (DOE)

Essential Duties and Responsibilities

• Greet clients, visitors, and vendors in a professional and welcoming manner
• Answer and direct incoming phone calls and respond to inquiries
• Schedule appointments and assist with client intake and registration
• Verify client information and maintain accurate records
• Assist with insurance verification and collection of required documentation
• Maintain organized electronic and paper filing systems
• Coordinate incoming and outgoing mail, deliveries, and office correspondence
• Monitor office supplies and place orders as needed
• Support therapists, medical providers, and administrative staff with daily administrative tasks
• Maintain client confidentiality in accordance with HIPAA regulations
• Keep reception and common areas clean, organized, and welcoming
• Assist with data entry, scanning, filing, and document management
• Perform other administrative duties as assigned

Qualifications

• Previous experience as a receptionist, administrative assistant, medical receptionist, or customer service representative preferred
• Experience in a behavioral health, medical, or healthcare setting is a plus
• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Exceptional organizational and multitasking abilities
• Proficiency with Microsoft Office Suite and general computer applications
• Experience with electronic health records (EHR) systems preferred
• Ability to maintain confidentiality and professionalism
• Strong attention to detail and ability to work independently and as part of a team

Benefits

Prosperous Health offers a comprehensive benefits package designed to support employee well-being and professional growth, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Sick Leave
• Paid Holidays
• Professional Development Opportunities
• Supportive and Collaborative Work Environment

Why Join Prosperous Health?

At Prosperous Health, our team is committed to making a meaningful difference in the lives of those we serve. We value compassion, integrity, teamwork, and excellence in everything we do. If you enjoy helping others, providing exceptional customer service, and supporting a mission-driven organization, we encourage you to apply.

Join our team and help transform lives through compassionate, client-centered care.

Equal Opportunity Employer

Prosperous Health is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We welcome applicants from all backgrounds and experiences and are dedicated to promoting equity, belonging, and professional growth.