Product Specialist, Productivity

Role Description

Axon Product Specialists partner with Account Executives on Major & Top 1200 accounts, engaging the largest and most complex public safety agencies in the U.S. You’ll be the strategic technical voice in the room—leading deep discovery, shaping solution design, and guiding agencies through Axon’s RMS (Records Management System) ecosystem.

This role requires you to operate confidently in high-stakes environments, translate agency pain into actionable solutions, and influence both customer strategy and Axon’s product roadmap. You’ll own project scoping, SOW development, and help steer long-term product growth by surfacing insights from the field.

This is a quota-carrying role where creativity, grit, and clarity win. The RMS team feels like a startup—fast, scrappy, innovative—but with the muscle and support of a global public company.

What You’ll Do

• Location: Remote but must be located in the Central US Region
• Travel: 80%
• Reports to: Manager, Product Advocates

• Customer Discovery, Solution Design & Technical Leadership:
  • Lead customer needs discovery with senior and end-user stakeholders; identify explicit and latent pain points and translate them into actionable requirements.
  • Deliver customized and technically complex presentations across agency sizes and segments.
  • Develop and present sophisticated RMS and Dispatch workflows that solve multi-system, multi-stakeholder challenges.
  • Own project scoping and SOW development for RMS opportunities, ensuring alignment between customer requirements and Axon solutions.
  • Participate in product roadmap conversations by providing structured customer feedback and identifying emerging needs across markets.
  • Partner with demo engineers to design high-impact, scenario-based demos that resonate with the unique operational realities of each agency.
• Sales Partnership & Execution:
  • Build pre-sales strategy with Account Executives to increase win probability, including target-agency mapping, competitive differentiation, and technical win strategy.
  • Lead internal coordination for procurement cycles including RFPs, technical documentation, and best-and-final demonstrations.
  • Track and manage account activity in internal systems to support strategic execution and visibility into next-step opportunities.
  • Develop and maintain long-term relationships across leadership, mid-level management, and frontline agency stakeholders.
• Industry & Ecosystem Influence:
  • Represent Axon as a thought leader at national organizations such as NENA, APCO, IACP, and MCSA through presentations, roundtables, and relationship-building.
  • Identify cross-functional industry trends and inform Axon leadership on market direction, agency priorities, and competitive opportunities.
• Team Contribution & Development:
  • Mentor junior advocates through structured knowledge-sharing and demonstration coaching.
  • Participate in hiring by evaluating technical ability, customer-facing skillsets, and cultural alignment of candidates.

Qualifications

• 5+ years of customer-facing SaaS or technical sales/engineering experience with a track record of high performance.
• Ability to lead complex discovery, translate ambiguous pain points into clear technical requirements, and build sophisticated RMS solutions.
• Experience independently scoping projects and developing SOWs for multi-stakeholder public sector deals.
• Deep understanding of public safety workflows, including PSAP and law enforcement operations, backed by 5+ years working directly with agencies.
• Strong presentation and demo skills, with the ability to tailor highly technical content to both command staff and frontline users.
• Advanced technical fluency across cloud-based systems, integrations, backend concepts, and use of APIs/SDKs.
• Proven ability to influence customers, collaborate cross-functionally, and operate with autonomy in high-complexity sales cycles.
• Willingness to travel up to 80% as needed.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices