Expediting Coordinator

Description

Copper State Bolt & Nut Co. has been a trusted name since 1972, known for our unwavering commitment to excellence. As a family and women-owned business, we serve over 16,000 customers worldwide through 30+ facilities. Our dedication to quality fosters strong partnerships with customers and suppliers. While fasteners are our foundation, we also provide construction products, industrial supplies, safety items, and more. With over 50 years of experience, we continue to adapt, grow, and prioritize customer satisfaction.


Lead the Engine That Keeps Customers Moving

We are seeking a highly driven Expediting Coordinator to lead the development of our expediting processes and coordinate the cross-functional efforts that keep critical orders moving. This role sits at the intersection of customer service, supply chain, production, operations, and problem-solving.

This is not a traditional customer service role. It is an command-center position for someone who thrives in fast-paced environments, uses systems and data to solve problems, communicates with urgency and professionalism, and enjoys creating structure from complexity.

Summary

The Expediting Coordinator will own and continuously improve the processes used to expedite customer orders, inbound purchase orders, production orders, and internal transfers. This individual will coordinate across inside sales, purchasing, production, operations, and customer-facing teams to ensure critical orders are prioritized, tracked, communicated, and resolved quickly.

The ideal candidate is highly organized, technologically capable, analytical, and energized by operational urgency. They are comfortable managing large volumes of activity while maintaining exceptional communication with both internal stakeholders, customers, and suppliers.

Responsibilities:

Operational Coordination & Expediting

• Monitor and prioritize urgent customer orders and supply chain exceptions
• Identify expedited actions across purchasing, production, warehouse, transportation, and branch operations
• Ensure high-priority orders receive proactive attention and follow-through

Process Development & Continuous Improvement

• Develop scalable expediting workflows and standard operating procedures
• Create metrics, dashboards, and reporting tools to improve visibility and accountability
• Improve responsiveness through automation, workflow optimization, and better system utilization

Systems & Technology

• Use ERP systems, reporting tools, spreadsheets, and operational software to track order activity
• Analyze large data sets to identify trends, delays, and opportunities for improvement
• Work with internal technology and operations teams to improve system workflows and visibility
• Leverage AI tools, reporting systems, and automation where appropriate

Customer & Internal Communication

• Provide clear, timely, and professional communication regarding order status and recovery plans
• Partner closely with sales and customer service teams on critical customer needs
• Escalate issues appropriately and drive resolution ownership
• Build trust through responsiveness, accuracy, and accountability

Qualifications

Preferred Experience

• Experience in operations, supply chain, purchasing, customer service, logistics, production coordination, or order management
• Experience working in high-volume transactional environments
• Experience using ERP systems and operational reporting tools
• Experience coordinating across multiple departments and stakeholders

Technical Skills

• Expert or high level Intermdiate at a minimum Excel and spreadsheet skills
• Ability to analyze operational data and identify trends
• Comfort learning and utilizing new software platforms quickly
• Experience with workflow management, automation, or reporting tools is highly desirable
• Familiarity with AI-assisted productivity tools is a plus

Communication Skills

• Strong written and verbal communication
• Ability to communicate urgency professionally
• Ability to manage escalations and difficult situations constructively
• Strong follow-through and accountability

M-F 8-5