Client Technologies Technician III

Client Technologies Technician III Job ID 45372 Location LSC-North Harris Full/Part Time Full-Time Regular/Temporary Regular Commitment to Mission At Lone Star College System, every employee contributes to our mission of providing transformational educational opportunities that help individuals get from where they are to where they want to be. Guided by our vision to lead higher education through high-quality, affordable, and innovative learning opportunities, employees are expected to exemplify professionalism, integrity, accountability, and collaboration. One LSC Philosophy We deliver excellent and uniform customer service, providing consistent information, and uniformly helping every student regardless of physical location, modality, college, campus, center, or medium. Opportunity through financial resilience Leading in academic excellence Strength in culture and talent development Connections through bridges of prosperity Great Colleges to Work For® Lone Star College System is proud to be recognized as a Great Colleges to Work For® institution by The Chronicle of Higher Education. This recognition reflects our commitment to creating an organizational culture where employees are valued, supported, and empowered. Campus Marketing Statement Lone Star College-North Harris With 100,000 students and counting, Lone Star College System provides transformational educational opportunities that help individuals get from where they are to where they want to be. The two-year institution is training tomorrow's workforce today, offering more than 200 degrees and certification programs that empower students to take the next step. Lone Star College System has eight main campuses and more than 20 locations in the Houston area. Learn more at LoneStar.edu . Lone Star College-North Harris, nestled on 200 acres of piney woods, is the original college in the Lone Star College System family. Serving the community for more than 50 years, LSC-North Harris offers more than 60 programs of study, including university-transfer and numerous education courses and programs. LSC-North Harris is keenly focused on leading-edge technology in emerging technical job fields. The address is 2700 W.W. Thorne Drive, Houston, TX 77073. All applicants must reside in Texas. Job Description

PURPOSE AND SCOPE:

The Client Technologies Technician III will be responsible for working directly with faculty, staff and students to define PC Desktop and/or AV requirements and develop standard to ensure reasonable consistency across all supported platforms and among departments. Work with end users to identify and deliver required PC services and provide training and support to end users on computer operation and other issues. The Client Technologies Tech III will communicate with and solicit input from user communities and other teams to identify next steps. Coach/train other team members in best practices, current standards, and usage of day to day systems. This position is a member of the 24/7/365 global department.

ESSENTIAL JOB FUNCTIONS:

Support and maintain PC, peripherals and in-house audio-visual equipment as required; Operate, maintain, distribute, install, configure, repair, and upgrade PCs, printers, various audio-visual equipment, and media products while ensuring their optimal performance Lead IT projects and provide high level technical service to the campus Act as the go-to person in the PC Desktop, Mac, and/or AV area as required Perform on-site analysis, diagnosis, and resolutions of complex hardware and software issues for end users Assist customers through consultation, diagnosis, and implementation of solutions that are reasonably within the resources available and will leverage existing technologies at the College Develop standard operating procedures and instructional videos Work with OTS team members to improve user experience Deploy lab environment computers and maintain software development and hardware changes to fit class needs Monitor the ticket queue to ensure that service level agreements are being met and customers are being taken care of in a timely manner Document technical specifications, standards, procedures, and best practices for other OTS personal and non-technical staff/customers Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Highly detailed understanding of Windows and Mac operating systems and/or AV systems as required Background of strong customer service orientation Highly skilled at explaining technical subjects to non- technical as well as technical customers Has expertise in principles and concepts underlying an area of IT Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work Has in-depth understanding of the different aspects of the College's purpose and operations (academic; research; administrative) Has basic knowledge of project management Ability to represent and promote the team's mission and goals across teams, processes, and departments, as needed; Knows when support from outside the team is needed to help move forward and acts accordingly Ability to write and present reports and/or proposals that persuade or communicate important messages Understands and interprets other viewpoints and assimilates them, as appropriate, into new or revised work processes and products Ability to work to resolve conflicts (e.g., technical disagreements or design reviews) in own work unit Ability to makes decisions and recommendations on issues affecting projects and a client base Demonstrated ability to work with management, which helps create standards for a team and assists in establishing methods of accountability for the completion of assignments and tasks Demonstrates flexibility and discretion in negotiations with customers and/or colleagues Ability to seek opportunities and set some goals for own development Ability to follow team and OTS procedures, but regularly evaluates those procedures Ability to anticipate consequences of actions and prepares for potential problems or opportunities that are not obvious (e.g., are not part of the standard practice in the field) Ability to set goals for others that support short-term team goals Ability to know and follow standard operating procedures

PHYSICAL ABILITIES:

The work requires some physical exertion, such as long periods of standing; walking over rough, uneven or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; or recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities, such as above average agility and dexterity.

WORK SCHEDULE AND CONDITIONS:

Equipment used includes, PC workstation running on a LAN in Microsoft Windows and Mac environments, calculator, phone and other general office equipment Interface with internal and external contacts as needed to carry out the functions of the position Work is performed both indoors in a climate-controlled office environment and outside in non-climate controlled areas May regularly travel to different LSC locations May be fully reassigned to other LSC locations if necessary May need to work weekends and outside of core business hours if necessary

REQUIRED QUALIFICATIONS:

High school diploma or GED and at least 4 years of related work experience, or an equivalent combination of education and experience Experience working with clients, including effective communication skills One additional year of work experience may be substituted for each required certification CompTIA A+ Certification or industry recognized equivalent Microsoft Certified Professional (MCP) and/or Microsoft Certified Solutions Associate (MCSA)

PREFERRED QUALIFICATIONS:

Associate degree 5 years of related work experience Practical experience and specialized training; college degree, technical credentials or equivalent experience in one or more areas of IT (e.g., PC, Mac, etc.) Advanced experience in hardware troubleshooting and repair ITIL Foundations or industry recognized equivalent HP Self Maintainer LSC Leap Crestron Certified Programmer InfoComm/AVIXA Certified Technology Specialist - General InfoComm/AVIXA Certified Technology Specialist - Design InfoComm/AVIXA Certified Technology Specialist - Installation Apple Certified Associate JAMF Certified Technician AV Certification Salary Hiring salary range is: $46,081 - $52,993 Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary. Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed: Length of time (specific months and years) of employment If the position was full time or part time If the position was paid or unpaid Level of degree completed including date earned. Unofficial transcript for highest earned degree Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted. Benefits Marketing Statement By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more. Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States. More information on the E-Verify program is available at . Lone Star College is an EEO Employer. All positions are subject to a criminal background check. #J-18808-Ljbffr Lone Star College