Certified Medical Assistant

Care Manager (Medical Assistant)Chronic Care Management (CCM)

Location : Remotely

Employment Type: Full-Time / or start Part time

Schedule : Monday–Friday | Daytime Business Hours or Evenings if preferred

Compensation : $22–35 per hour, based on experience

About Us

At Dermedix, we are dedicated to improving the health and quality of life of seniors through compassionate, patient-centered care. Every day, we help patients navigate complex chronic challenges, coordinate their care, and provide treatment at their bedside, at home, or in a facility Throughout Wisconsin, we help them access the support they need to live healthier, less painful, and more independent lives.

We are building a new Chronic Care Management (CCM) division dedicated to helping patients living with multiple chronic conditions receive proactive, compassionate, and personalized care between office visits.

Our mission is to improve patients' quality of life, reduce unnecessary hospitalizations, and help patients successfully navigate the healthcare system through education, care coordination, and ongoing support.

We're looking for someone who is excited to help build a growing program while making a meaningful impact on the lives of our patients every day.

Position Summary

As a Care Manager, you will serve as the primary point of contact for a panel of patients with chronic medical conditions.

Unlike a traditional Medical Assistant role, this position focuses on building long-term patient relationships, coordinating care, providing education, and helping patients stay engaged in their healthcare.

Working under the supervision of a Nurse Practitioner, you will collaborate with physicians, specialists, pharmacies, caregivers, home health agencies, and community resources to ensure patients receive coordinated, high-quality care.

This role is ideal for someone who enjoys talking with patients, solving problems, staying organized, and making a genuine difference in people's lives.

Primary Responsibilities: Patient Engagement

• Conduct monthly Chronic Care Management (CCM) phone visits
• Build trusting, long-term relationships with patients and caregivers
• Educate patients regarding chronic conditions, medications, and treatment plans
• Encourage patients to actively participate in managing their health
• Identify barriers to care and help patients overcome them
• Support patients in achieving individualized health goals
• Care Coordination
• Assist in developing, maintaining, and updating individualized care plans
• Coordinate care with primary care providers, specialists, pharmacies, caregivers, home health agencies, and community resources
• Assist with medication reconciliation and promote medication adherence
• Schedule follow-up appointments and facilitate referrals when appropriate
• Support continuity of care following hospitalizations or significant changes in health status

Clinical Support

• Monitor patient progress through regular communication
• Recognize changes in patient condition and promptly communicate concerns to the supervising Nurse Practitioner
• Escalate clinical issues requiring provider evaluation
• Support chronic disease management initiatives

Documentation & Compliance

• Accurately document all patient interactions in the electronic medical record
• Maintain Medicare-compliant CCM documentation
• Update patient care plans and health records
• Maintain patient confidentiality and HIPAA compliance
• Participate in quality improvement initiatives and program development

Required Qualifications

• Certified Medical Assistant (CMA) or Medical Assistant with relevant healthcare experience. (RN/LVN is a +)
• Minimum of 2 years of clinical experience in primary care, internal medicine, family medicine, geriatrics, home health, or a related healthcare setting preferred
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Comfortable speaking with patients by phone throughout the day
• Strong computer skills and experience with electronic medical records
• Ability to manage multiple priorities while maintaining attention to detail
• Ability to work independently while collaborating with a multidisciplinary healthcare team
• Passion for helping patients improve their health and quality of life

Preferred Qualifications

• Experience with Chronic Care Management (CCM), Remote Patient Monitoring (RPM), Transitional Care Management (TCM), or care coordination
• Experience coordinating care across providers and healthcare settings
• Familiarity with care management software and electronic medical records
• Bilingual candidates are encouraged to apply

Position Details

• Full-time position/ Posable to start part-time
• Monday–Friday schedule
• Daytime business hours / Or Evenings if the candidate prefers
• Remote or hybrid work, depending on organizational needs
• Reports directly to a supervising Nurse Practitioner
• Opportunity to help build and shape a growing Chronic Care Management program

What We Offer

• Competitive hourly compensation of $22–35 per hour, based on experience
• Monday–Friday schedule with no evenings, weekends, or on-call responsibilities
• Comprehensive training in Chronic Care Management and Medicare care coordination
• Direct mentorship and clinical support from an experienced Nurse Practitioner
• Opportunity to develop expertise in one of healthcare's fastest-growing specialties
• Opportunity to help build a new healthcare program from the ground up
• A collaborative, supportive, and patient-focused work environment
• Professional growth opportunities as our organization continues to expand
• Annual performance review with opportunities for compensation growth based on performance

We're looking for someone who genuinely enjoys building relationships with patients. If your favorite part of being a Medical Assistant is helping people not just rooming patients this may be the perfect role for you.

Experience:

• MA or CMA/LVN/RN: 2 years (Required)

Language:

• English (Required)

Location:

• United States (Required)
• Work Location: Remote