Front Office Receptionist - Medical

Front Office Receptionist - Medical

Position Summary:

As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.

DUTIES/RESPONSIBILITIES- Greets all incoming patients/visitors Manages patient check in process for pediatric and adult patients, as well as dental patients on occasion Verifies patient medical insurance prior to appointment Updates patient demographics and medical insurance information in eCW Scans medical insurance cards and ID, as well as sliding fee scale application and income affidavit if applicable Determines sliding scale fee amount for uninsured patients Enters all data into patient profile Manages no show patients by reaching out and rescheduling their missed appointment. Maintains patient engagement by encouraging patients to complete Patient Satisfaction Survey and by enrolling them on patient portal Collects co-pays/payments on accounts and performs daily, accurate cash reconciliation Answers telephones, documenting all pertinent information in patient charts. Schedule appointments for pediatric and adult patients, specifying exact reason for visit within appointment notes. Manages phone voicemail mailboxes daily Scans new information for patient into eCW, including correspondence, labs, results, and medical history Manages incoming faxes as needed Faxes referrals and correspondence to hospitals and physicians as needed Assist with outgoing mail and incoming mail distribution Assists the patient during the check-out process; scheduling next appointment, etc. Analyzes what patients scheduled the next day will need during registration process, and prepares paperwork packets accordingly for each patient - brings any related scheduling concerns to the attention of Practice Coordinator and/or Clinical Director End of day tasks such as printing next day's schedule, locking the front doors during weekday evening and Saturday shifts, turning phones over to the answering service, deposit all copay/reports in safe Reviews and addresses message in EMR, both addressed to self and addressed to Front Office May be required to participate in departmental and organizational quality improvement projects. Other duties as assigned

KNOWLEDGE/SKILLS/ABILITIES- Must be accurate and detail oriented, possess strong organizational and time management skills and the ability to prioritize competing tasks in a complex and fast paced environment Ability to work under pressure Excellent oral and written communication skills; understanding of medical terminology Must have excellent people and customer service skills Prolonged sitting and/or standing and moving about throughout the workday; extensive keyboarding Local travel between clinic sites (10 minutes apart by car)

Work evening and weekend hours when needed, usually on a rotational basis with the rest of the front office receptionists. Attends a minimum of one outreach event per calendar year. Commitment to NSCHC faith-based mission to provide care to all who request it, without judgment.

QUALIFICATIONS (REQUIRED FOR EMPLOYMENT) - 1 year previous experience in a medical clerical role

Must have basic computer skills, including with EMR (electronic medical record). Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal Annual influenza vaccine

North Side Christian Health Center