Patient Access Representative Lead

Overview:

Seeking a Patient Access Lead to lead daily scheduling registration and waiting room operations. OR/Optime scheduling experience is strongly preferred but not required. This role oversees frontline staff promotes workflow efficiency ensures compliance with organizational and regulatory requirements and supports emergency preparedness efforts. The Lead will drive continuous improvement through audits performance monitoring data analysis and process enhancement initiatives. Successful candidates will demonstrate strong leadership operational excellence employee development skills and a commitment to delivering an exceptional patient and family experience.

Job Description Summary:

Ensures the workload in Patient Access is flowing through the system in a timely manner. Coordinates the needs and requirements of the department with the staff and assigns workload to staff to assure patients are registered timely and information collected is complete and accurate.

Job Description:

Essential Functions:

• Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of all tasks.
• Acts as support to line staff in answering questions of immediacy and serves in a supervision capacity as appropriate.
• Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects.
• Ensures scheduled patients have been accurately pre-registered and managed care requirement met prior to the patients arrival.
• Assists in training new Patient Access staff and maintain staff work schedules.
• Ensures appropriate tools are available and working properly for staff to complete their jobs.
• Maintains WQs and monitors quality and productivity and reports to supervisor.

Education Requirement:

Associates Degree or equivalent experience required.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

• Demonstrated ability to effectively interact with peers in problem solving.
• Demonstrated traits of teamwork cooperation and displays a positive attitude.
• Excellent communication and customer service skills.
• Detailed understanding of the revenue cycle and its impact on the hospitals bottom line.
• Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with staff and customers. Ability to escalate situations to leadership as appropriate.
  

Experience:

• Two years of experience in scheduling billing registration insurance authorization or customer service required.
• Experience in a healthcare environment preferred.

Physical Requirements:

OCCASIONALLY: Blood and/or Bodily Fluids Climb stairs/ladder Driving motor vehicles (work required) *additional testing may be required Lifting / Carrying: 41-60 lbs Loud Noises Pushing / Pulling: 26-40 lbs Pushing / Pulling: 41-60 lbs Squat/kneel

FREQUENTLY: Bend/twist

CONTINUOUSLY: Audible speech Chemicals/Medications Communicable Diseases and/or Pathogens Computer skills Decision Making Flexing/extending of neck Hand use: grasping gripping turning Hearing acuity Interpreting Data Lifting / Carrying: 0-10 lbs Lifting / Carrying: 11-20 lbs Lifting / Carrying: 21-40 lbs Peripheral vision Problem solving Pushing / Pulling: 0-25 lbs Reaching above shoulder Repetitive hand/arm use Seeing Far/near Sitting Standing Walking

Additional Physical Requirements performed but not listed above:

Ability to multi-task within a stressful environment.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet

Required Experience:

Unclear Seniority