Product Manager - Enterprise Restaurant E-Commerce Tools

Role Description

Tillster is seeking a Product Manager to own the strategy, roadmap, and execution for enterprise tools that help restaurant brands manage their e-commerce and digital ordering operations at scale. This role will focus on building both internal and customer-facing operational workflows and platform tooling supporting:

• Restaurant onboarding
• Catalog and menu management
• Ordering operations
• Merchant administration
• User permissions
• Reporting and analytics
• Platform integrations
• Enterprise operational tooling

You will partner closely with Engineering, UX, Operations, Customer Success, and enterprise restaurant customers to create scalable systems that improve operational efficiency, reduce friction, and support complex multi-brand and multi-location environments. This role requires a strong understanding of enterprise SaaS platforms, operational workflows, restaurant technology ecosystems, and customer-centric product execution.

Key Responsibilities

• Product Strategy & Roadmap
  • Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform
  • Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations
  • Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research
  • Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes
• Enterprise Restaurant Operations & Workflow Optimization
  • Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability
  • Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments
  • Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility
  • Drive customer journey mapping, usability testing, and workflow optimization initiatives
• Platform Tools & Integrations
  • Build and enhance enterprise tooling for:
    • Restaurant administration
    • Merchant management
    • Order operations
    • User permissions and role management
    • Reporting and analytics
    • Platform integrations and APIs
• Cross-Functional Product Leadership
  • Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities
  • Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans
  • Support go-to-market readiness through documentation, training, product positioning, and rollout planning
  • Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy
• AI & Operational Intelligence
  • Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements
  • Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows
  • Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation

Qualifications

• 3+ years of product management experience in B2B SaaS, enterprise platforms, e-commerce, or restaurant technology
• Experience building platform tools, admin systems, or operational workflows for complex enterprise users and organizations
• Strong understanding of enterprise operational workflows and multi-tenant SaaS environments
• Experience working with APIs, integrations, payments, commerce systems, or enterprise operational platforms
• Strong analytical and data-driven decision-making skills
• Excellent communication, prioritization, and cross-functional collaboration skills
• Experience working directly with enterprise customers and operational stakeholders

Preferred

• Restaurant, hospitality, food service, or digital ordering experience
• Familiarity with POS ecosystems, ordering platforms, loyalty systems, and restaurant operations
• Experience with customer journey mapping, usability testing, and workflow optimization
• Experience supporting enterprise rollouts, onboarding, adoption, and operational enablement
• Familiarity with AI-driven operational tooling, workflow automation, or predictive analytics platforms

What Success Looks Like

• Enterprise restaurant customers can efficiently manage digital operations at scale
• Operational workflows are simplified, scalable, and user-friendly
• Internal and customer-facing tooling improves operational visibility and execution
• Product decisions are driven by customer feedback, operational insights, and data
• Restaurant brands experience improved onboarding, ordering operations, and platform usability
• Tillster continues to strengthen its leadership position in enterprise restaurant commerce technology

Thriving at Tillster

• Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
• Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
• Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
• Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
• Drive Results: Focus on achieving tangible outcomes and delivering high performance.
• Own It: Take responsibility for your actions and the success of your work.
• Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

The Interview Process

• Recruiter interview with a Talent Acquisition Specialist
• Interview with Hiring Manager
• Interview with our Product Team
• Case Study
• Final Interview

Pay and Benefits (USA)

• Salary: $115,000 - $130,000 DOE
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
• Holidays: The company observes ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
• Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.

Making a Difference in the Tillster Way

Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

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Tillster is proudly an Equal Opportunity Employer

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• Request personal/financial information during recruitment
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