Lead Service Tech

Lead Service Tech

The Lead Service Tech is responsible for safety, the quality work associated with the Get Ready process flow (which includes what materials/labor, tools/equipment, and PPE are needed), and refurbishment activities to all WillScot products. The Lead Service Tech is expected to fully comply with all WillScot policies and all relevant laws and regulations. Success in this role will be dependent on the ability to conduct branch operations activities in a safe, cost-effective, and high-quality manner. As the Lead Service Tech, you promote safety throughout the day.

Acts in accordance with WillScot safety, transportation, and environmental policies. Leads and acts to promote health and safety results through creating a safer workplace. Attends safety meetings. Maintains a clean and organized work area. Ensures that trailers are ready for scheduled delivery dates with high 1st time quality, and within established accuracy parameters +/- 10%. Performs repairs and modifications, where applicable, including framing and finish carpentry, electrical, flooring, plumbing, painting, running gear, and all other facets of modular building repair. Maintains proper inventory levels of all equipment, tools, and materials required to complete daily service tasks. Performs service-related tasks in the yard, as requested by the branch leadership to include check-in/out (off/on rent) inspections of off-rented buildings by physically inspecting to determine repair scope of work, as well as damages for customer invoicing. Create floor plan drawings as needed and relocate fleet units within the branch lot. Delegate tasks assigned for the day as needed to team members. Update production boards with status and help with work order questions. Partner with Production Supervisors to escalate any issues that arise for quick resolution.

Education and qualifications: High school diploma or equivalent is required. 1 year of experience required. Must be able to delegate tasks to keep production on track. Good communication skills. Able to conduct safety walks and coach other employees on proper safety protocols. Ability to work independently in a fast-paced environment. Some knowledge of computers is necessary and good communications skills are required for dealing with customers, sales-people, contractors, shop personnel as well as WillScot employees at various branch locations. Carpentry knowledge and experience. Electrical, plumbing, HVAC and welding experience is a plus.