RN, Case Manager

RN, Case Manager

Cityblock Health is seeking an RN Case Manager for positions in Tampa, FL, Sarasota, FL, and other locations. This full-time role falls under the Life Sciences R&D/Engineering function within the Consumer industry.

Cityblock was founded in 2017 as the first tech-driven provider for communities with complex needs. We deliver better care to where it's needed most, investing upstream in highly personalized, prevention-oriented health and social care to ultimately drive down costs and improve outcomes. Our tech enables scale by bringing together practical information, coordination, and communication for our members and our care teams.

The RN Care Manager (RNCM) manages a panel of clinically complex members to support impactable clinical programs, quality gap initiatives and ED and IP utilization. The RNCM collaborates with members to create a care plan and oversees progress to the plan, frequently reassessing needs while moving members toward clinical program and pathway graduation. The RNCM coordinates closely with both the integrated Cityblock Care Team as well as external providers and community partners.

Key responsibilities include receiving members from the engagement and central teams, clearly communicating program expectations, completing self-efficacy and condition-specific screeners, conducting in-person clinical examinations, preparing for and actively participating in case conferences, developing a care plan in collaboration with the member, conducting regular clinical visits and follow-ups, collaborating with the care team to support a panel of assigned members, performing medication reconciliation, administration, compliance, and education, addressing quality gaps prioritized by the contracted company, utilizing care facilitation tools, electronic health records, and scheduling platforms to gather data, documenting member interactions, organizing information, tracking tasks, and communicating with team members and community resources.

Success metrics include members having an active care plan and being enrolled into appropriate clinical programs based on identified needs, supporting members in progressing toward and completing care plan goals and program graduation, closure of quality gaps for members on assigned panel, completion of accurate and timely documentation, effective collaboration with interdisciplinary care team members, effective coordination of care with external providers and community resources, and supporting members through inpatient and ED transitions of care.

Job requirements include a graduate of an accredited school of nursing (R.N.), 3+ years of experience, strong critical thinker with sound clinical judgment, strong written and verbal communicator across phone, text, virtual, and in-person settings, mission driven, team builder, results driver, and growth agent.