Support Services Coordinator

Patron Services Coordinator

Unique opportunity to create exceptional experiences for patrons at one of Auburn's premier performing arts venues!

The Gogue Performing Arts Center is seeking a Patron Services Coordinator to help deliver an exceptional experience for every guest. Reporting to the Patron Services Manager, this role serves as a key point of contact for patrons by providing outstanding customer service, managing ticket sales and patron accounts, and supporting Box Office and Front-of-House operations. From assisting guests with ticket purchases to ensuring day-of-show operations run seamlessly, this position plays an integral role in the success of performances and events.

Responsibilities

• Provides customer service via email, telephone, and in person, describing performances/events, addressing questions, and resolving patron issues.
• Processes ticket orders and fulfillment, including verifying order forms, computing charges, and organizing orders.
• Records ticket orders in the database, including seat assignments, patron status, ticket issues, and charge updates.
• Contributes to training sessions for box office and front-of-house personnel, including usher training and shadowing team members.
• Assists patrons with renewals of full season, series, create-your-own, and single ticket purchases.
• Provides directions to patrons on day-of-show for seat locations, restrooms, theatre entrances, concessions, and sponsorship event details.
• Sets up day-of-show stanchions, merchandise tables, chairs, and tablecloths, and stuffs Playbills with updated information.
• Provides current information and processes sponsorship donations into patron accounts.
• Assists students with purchasing tickets, seat availability, and student RUSH ticket distribution.
• Facilitates payments for school show performances, documents payments.

Qualifications

• High School Diploma or GED
• 1 year of customer services experience in sales and service by phone, in-person, or online.

Contract Type

Continuing

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• We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
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Equal Opportunity Compliance Statement

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