Sales Account Representative

Sales Job Family

This position falls within the Sales Job Family, which includes roles focused on promoting and maintaining sales through lead generation and development, as well as executing sales in person, remotely, over the phone, or via email. The role also involves providing customer service, acting as a primary point of contact, and supporting marketing efforts through the analysis and dissemination of information on market trends, demand, pricing, and other key factors related to Infra-Metals' products. As a crucial part of our organization, this role supports local leadership strategies and drives proactive external efforts to maintain and grow the business. Responsible for independently completing a broad range of sales and/or customer services tasks and/or planning or leading tasks and/or other staff in the accomplishment of work.

• Responsible for maintenance, development, and growth of new and established customer accounts by means of face to face and virtual communication, entertainment and office work.
• Serves as the primary contact for customers, maintains customer relationships and addresses all issues with the assigned customer base.
• Manages assigned customer accounts and builds customer relationships to continue to grow business opportunities.
• Partners with customers within assigned territories to proactively identify long and short-term needs and provide mutually beneficial solutions for products and/or services.
• Generates new business and drives repeat business by ensuring customer satisfaction.
• Schedules and completes regular visits to assigned customer accounts.
• Analyzes historical trends of material usage to better understand customer needs and identify opportunities to improve service.
• Educates customers about additional value add services such as ensuring their goals are better met.
• Assists with inventory management and developing inventory levels based on current market forecasts.
• Highlights product features based on a technical knowledge of product capabilities and limitations.
• Answers customers' questions about products, prices, availability, and product uses.
• Develops/maintains effective relationships with customers, providing customer service and complaint resolution.
• Regularly inquires and monitors customer satisfaction regarding quality of products, services and deliveries.
• Promotes feedback mechanisms for customers to influence the continuous improvement of operations and/or production and makes recommendations for potential product enhancements or modifications to increase sales.
• Develops or enters formal quotations into appropriate system or format and provides them to customers.
• Negotiate certain pricing and/or agreements, following established guidelines and/or approvals.
• Following up with all quotes in a timely manner and according to policy.
• Facilitates execution of accepted agreements, coordinating with operations to ensure all terms are followed.
• Acquires and regularly updates general knowledge of the metals industry and business trends through trade association events and industry publications.
• Continually upgrades and maintains working knowledge of company products, services, equipment, programs and corporate policies & procedures to successfully communicate and sell to new and existing accounts.
• Interact with other members of the sales and operations team to assist in penetrating specific territory or market to increase sales levels and contractual opportunities.
• Responsible for adhering to safety processes and protocols.

Responsible for monitoring, staying current and fully trained on location specific company supplied technology tools: Eniteo, InfraWeb, CSV & SteelXml Import files (Bluebeam), Customer Estimating Software (Vector), The Infra Group Customer Portal, Processing Tools (FastCam), Customer Payment System (Handle), Qlik Data, CRM (Hubspot)

SEAA is a not-for-profit organization dedicated to the advancement of steel industry professionals. SEAA assists our members in their employee recruitment, hiring and training processes and we provide on-going safety and training support in effort to nurture success.