Lead HVAC Service and Maintenance Technician

Job Description

Job Description

About the Role

Aire Serv of Woodstock is seeking an experienced HVAC Technician to join our growing team in North Atlanta, GA. The ideal candidate has 5–7 years of hands-on experience in residential and/or light commercial HVAC maintenance and service.

This is a customer-facing, residential service role where you’ll meet the customer in their home, complete the necessary repairs or maintenance, and talk with them about recommended solutions. You will succeed here by providing a world-class experience and caring about the customer's needs.

At Aire Serv, we’re known for our excellent customer service, professional image, and Done Right Promise. We’re looking for someone who can live up to our high standards of service and professionalism. If that’s you, apply today, and someone from our team will respond within 24 hours.

Qualifications

· 5–7 years of experience as an HVAC service/maintenance and install technician

· EPA Universal Certification required (additional HVAC certifications preferred)

· Strong technical knowledge of HVAC systems and controls

· Proven experience using trade business management software (e.g. Service Titan)

· Ability to lift 60 lbs.

· Process oriented. Willing and able to learn

· Valid driver’s license with a clean driving record

What You’ll Do.

. Sign-on Bonus + Tools Allowance

· Deliver world-class service and experience for our customers

· Perform installs, diagnostics, troubleshooting, and repairs on heating, cooling, and ventilation systems

· Conduct preventive maintenance to ensure peak system performance and efficiency

· Advise on system upgrades, improvements, and service plans

· Communicate clearly with customers their system issues and explain options

· Complete service tickets, reports, and maintain records using company-provided technology

· Uphold safety standards and comply with EPA regulations and industry codes

· Professional appearance and personality: represent the company professionally in the field

· Ability to work independently and as part of a team

Compensation & Benefits

· Competitive pay (based on experience) and year-round employment

· Additional earning potential with spiffs, commission, and bonuses for performance

· Paid time off the first year with increases each year, plus paid holidays

· Retirement plan contributions

· Career path based on your goals and aspirations

· Access to broad and frequent in-person and online training

· Company work vehicle (take-home can be an option)

· Company-provided cellphone & computer

· Uniforms, and safety gear provided

How Will You be Measured?

· Punctuality, Reliability, and Availability

· Quality of Work: the work must be done correctly the first time

· Efficiency: doing the job well and promptly are critical to success in this role

· Customer Satisfaction: you will be responsible for delivering an amazing customer experience

· Key Service Metrics: we use a scorecard system so that you have clear goals and will know exactly how you are performing.