Software Engineer

Position Description & Qualifications Serco North America is seeking an Entry-Level ServiceNow Developer to support the development, configuration, and enhancement of ServiceNow applications across mission-critical systems. This role is well-suited for a recent college graduate with a strong technical foundation and a desire to grow within enterprise platforms and IT Service Management (ITSM). The position offers structured on-the-job training and mentorship, providing the opportunity to build hands-on experience with the ServiceNow platform while supporting the delivery of reliable, high-quality IT services. In this role, you will: Assist in the development and configuration of applications on the ServiceNow platform using App Engine Studio Support implementation and customization of ITSM modules, including Incident, Change, and Request Management Develop and maintain ServiceNow components such as: Forms and fields Business rules Client scripts UI policies Workflows and Flow Designer solutions Participate in requirements analysis, solution design, testing, and documentation Collaborate with senior developers, system administrators, and functional stakeholders Troubleshoot issues and support platform enhancements and continuous improvements Follow ServiceNow development best practices, security standards, and Serco development methodologies Maintain documentation for developed solutions and configurations To be successful in this role, you will have: U.S. Citizenship Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline Strong understanding of programming fundamentals and software development concepts Proficiency or coursework experience with JavaScript Basic knowledge of HTML, CSS, and web-based application concepts Familiarity with relational databases and data modeling concepts Foundational understanding of IT Service Management (ITSM) or IT operations principles Ability to learn new tools and technologies quickly Strong analytical, problem-solving, and communication skills Ability to work effectively both independently and as part of a team Preferred Qualifications Academic, internship, or project experience with enterprise systems or SaaS platforms Exposure to low-code or no-code development platforms Familiarity with Agile or Scrum methodologies Experience consuming or building REST APIs Certification Requirements The selected candidate must obtain the following ServiceNow certifications within six (6) months of hire: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Training and certification support will be provided. Salary range Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. Benefits Medical, dental, and vision insurance Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract 401(k) plan that includes employer matching funds Tuition reimbursement program Life insurance and disability coverage Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Employee Assistance Plan Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr