M365 Security Architect

8+ years' experience with strong technical and subject matter expertise in the following security specialties:

• Firewall: Palo Alto VPN - IPSEC, SSL
• IPS: Palo Alto Panorama Dashboard, PRISMA
• Customer service experience preferably in a Global Operations center environment
• Ticketing system knowledge- Service Now
• Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements
• Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first
• Exceptional documentation and communication skills.
• Experience in leading Firewall teams will be a plus.

Responsibilities

• Planning and executing operations such as Major/Minor upgrade, Faulty firewall replacement, migration from one firewall to another firewall, new firewall build tasks.
• P1/P2/P3 Incident Resolution
• Ticket resolution - work on troubleshooting L1/L2/L3 tickets, support the operation of advanced Network Security Services and resolve escalations
• Queue Management - keep a watch on queue and assign tickets
• Service Request - working on request for changes as per client requirements
• Perform the Normal/ Standard changes as per client defined process and work instructions
• Be a Subject Matter Expert (SME) on Palo Alto Firewall
• Create Standard Operation Procedure documents
• Attend client calls and other technical meetings
• Creation of Problem tickets and Root Cause analysis (RCA)
• Identify areas of Service Improvement Program (SIP) for client to proactively reduce incidents
• Review documentation
• Work with hardware/software vendors, TAC to resolve problems
• Coordinate shifts and exchange handoff between various shifts
• Cross-train and mentor juniors, participate in various network and security related projects
• Perform other duties as assigned such as monthly compliance, SLA/KPI etc.
• Any additional task given to the incumbent from time-to-time based on business needs.

Please provide the TOP skills, and the years of experience that you'll consider: Palo Alto Firewall - 8+ years

Any additional information you would like to share about the project specs/nature of work: Prefer candidates who have worked on large enterprises with 100+ Palo Alto Firewalls. Should be capable of collaborating with multiple CIS teams for resolving outstanding issues and improve service delivery.

For applications and inquiries, contact:View email address on us.fitly.work