Temp Dental Call Center

Job Description

Job Description

We are seeking a highly skilled Dental Call Center Rep to join our fast-paced team in Grass Valley!

• Schedule: M-F 8am to 5pm
• Location: Grass Valley
• Pay: $23/hr to $25/hr DOE

Please submit your resume today for immediate consideration!

SPECIFIC RESPONSIBILITIES:

1. Answer telephones by greeting patients in a prompt, courteous and helpful manner, handling calls as needed and taking messages when appropriate.

2. Improve the patient experience by minimizing patient telephone hold times

3. Accurately schedule patients following Dental scheduling guidelines

4. Monitor no-shows and cancellations for available access where same day appointments can be utilized and work with Scheduling Specialist to fill opening.

5. Remove the day’s cancellations from the computer if a patient calls to cancel.

6. Confirm the next day's appointments by verifying the appointment time, insurance and Medi-Cal eligibility, and any outstanding balances the patients may owe.

7. Screen for eligibility across Medi-Cal, private insurance, sliding scale options, and Purchase Referred Care (PRC).

8. Help to determine if a patient qualifies for sliding scale, collect, and record the required documentation. Also determine if patient does not have insurance If they will qualify for Medi-Cal

9. Enter Telephone and/or actions accurately into EHR.

10. Maintain appropriate boundaries concerning advice and patient triage.

11. Communicate frequently with your Supervisor, Tactical and Clinical Team regarding patient requests, patient emergencies, patient treatment, scheduling issues or other aspects of operations to ensure patient care needs are met.

12. Effectively maintain and protect the confidentiality of all medical records and patient information.

13. Conduct outreach to patients that have not been seen recently in the dental department when assigned for example AI/AN patient, children 0-20, pregnant patients, diabetic patients and urgent medical patients

14. Maintain Patient Treatment list.

15. Assist Referral Coordinators with tracking outstanding referrals when needed.

MINIMUM QUALIFICATIONS:

1. High School diploma or GED certificate/equivalent.

2. 1 year hands-on experience answering high volume phone calls

3. Demonstrated effective communication skills and ability to work effectively with others in stressful situations while maintaining a cohesive and professional working environment.

4. Excellent people skills; customer service orientation.

5. Proven ability to prioritize and complete work on time with minimal supervision, including the possibility for hybrid remote work.

6. Ability to handle multiple distractions and interruptions simultaneously while working effectively in a fast-paced and dynamic environment.

PREFERRED QUALIFICATIONS:

7. 1 year experience in a Dental setting and knowledge of Dental Terminology.

8. 1 year experience medical and/or dental eligibility, including knowledge of Medi-Cal and Private insurance.

9. Bilingual Spanish/English language.

About Capital Staffing Inc:

Established in 2011, Capital Staffing, Inc is a full service SBE staffing firm, committed to providing a high level of support to all of our employees. We appreciate your choice in partnering with us for your future employment!

Capital Staffing, Inc employs a wide range of highly skilled administrative/customer service, accounting/finance, industrial, healthcare, scientific, manufacturing and IT professionals across various industries.

Capital Staffing, Inc provides contract, contract to hire, and direct placement recruiting services.

We are proud to serve you and our local community!