General Manager

Job Description

Lead one of the region's most dynamic community destinations as the operational and strategic leader of a 59,700-square-foot, multi-purpose community center that serves thousands of members, families, and community partners each year. In this highly visible role, you will have the opportunity to shape exceptional experiences across fitness, aquatics, recreation, childcare, programming, and special events while leading a diverse team of full-time, part-time, and PRN professionals. This position offers the chance to build meaningful partnerships with local organizations, schools, businesses, and civic stakeholders while making a direct impact on community health, wellness, and engagement. If you are a collaborative leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about creating safe, welcoming, and innovative community spaces, this role provides a unique opportunity to drive operational excellence and leave a lasting impact on the community you serve.

Schedule: Full time

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

*PRN positions not eligible for TriHealth benefits

Minimum Job Requirements:

• Bachelor's Degree business, recreation management, sports management, healthcare administration, or related field (Required)
• 5 - 7 years Progressive leadership experience in community center, fitness/recreation, aquatics, facility operations, hospitality, or related multi-amenity environment; experience managing budgets, membership operations, rentals/events, staff, vendors, safety procedures, and cross-functional operations (Required)
• 5 - 7 years (Required)
• Financial management, budget oversight, revenue management, membership operations, facility and property management, vendor coordination, rental/event oversight, and operational reporting
• Program development across fitness, aquatics, gymnasium, roller rink, youth/family, older adult, wellness, and community offerings; strong interpersonal, communication, conflict resolution, stakeholder engagement, strategic thinking, and execution capabilities
• Other CPR, First Aid, AED, and emergency response training. Required for safe community center operations, emergency readiness, staff leadership, incident response, and member/user safety. Pool operator certification or ability to coordinate with designated pool operator preferred based on final operating model. Finance and Budgeting, Staffing, Quality and Outcomes, Assuring a Safe, Environment of Care, Physician Referral, Marketing, Strategic Planning, General Operations within 1 Year Required
  Job Overview:

The General Manager provides overall on-site leadership for the Findlay Community Center, a 59,700-square-foot community center located at the Findlay Site and designed to serve as a neighborhood hub for recreation, wellness, fitness, aquatics, roller skating, youth and family activity, community programming, and civic gathering. This role is accountable for the daily operation, member experience, staffing, programming, safety, financial performance, and facility readiness of the Center. The General Manager oversees major community center amenities including the gymnasium, pool, roller rink, locker rooms, multipurpose rooms, child watch area, indoor track, group fitness classrooms, fitness and cardio equipment areas, rooftop field, and related interior furniture, fixtures, equipment, and recreational spaces. The General Manager leads the Center through pre-opening, launch, and operating ramp-up by building membership participation, supporting tiered and sliding-scale access goals, driving member registration and retention, coordinating facility scheduling, overseeing rentals and special events, and adapting programs based on utilization, community feedback, and stakeholder input. The position manages the Annual Operating Plan, operating budget, membership revenue, program revenue, rental and special-purpose revenue, sponsorship coordination where applicable, expenses, reporting, and corrective actions needed to support long-term financial sustainability and compliance with approved budgets and operating standards. As the primary on-site leader, the General Manager serves as a key liaison with TriHealth leadership, 3CDC, City stakeholders, Cincinnati Recreation Commission partners, the childcare operator, neighborhood community councils, schools, churches, businesses, local organizations, members, and community users. The role is responsible for ensuring the Center is clean, safe, inclusive, responsive, financially disciplined, and operated in alignment with TriHealth standards, the Annual Operating Plan, applicable laws, contractual requirements, and the expectations of a first-class community center.

Job Responsibilities:

• Lead daily operations for the Findlay Community Center, ensuring the facility is clean, safe, welcoming, fully staffed, and operated in a first-class manner across the gymnasium, pool, roller rink, locker rooms, multipurpose rooms, child watch, indoor track, group fitness classrooms, fitness/cardio areas, rooftop field, and related interior spaces. Oversee facility opening/closing, member services, issue resolution, scheduling, rentals, special events, custodial standards, and day-to-day operational readiness.
• Manage financial performance and required planning/reporting, including the Annual Operating Plan, annual budget, monthly operating reports, revenue and expense monitoring, membership ramp-up, program revenue, rentals/special-purpose revenue, approved reimbursement processes, variance identification, corrective actions, and budget reconciliation or escalation requirements when performance materially departs from plan.
• Lead programming, membership, and user experience strategy. Ensure offerings include and evolve across fitness assessments, personal training, group exercise, aquatics programming and swim lessons, gymnasium sports, roller rink events and community use, youth and family programs, older adult programs, wellness education, community events, and other offerings aligned with member demand, accessibility goals, utilization data, and community feedback.
• Serve as the primary on-site relationship leader for 3CDC, City stakeholders, CRC partners, the childcare operator, community councils, schools, churches, businesses, neighborhood organizations, sponsors, vendors, members, and users. Coordinate communication, respond to community feedback, support neighborhood outreach, represent the Center in public forums, and ensure program and operating decisions reflect community needs and contractual expectations.
• Lead personnel management for the Center, including hiring, onboarding, training, scheduling, payroll/timekeeping coordination, performance management, retention, living wage compliance as applicable, staff ratios, certification tracking, emergency preparedness training, de-escalation readiness, and development of a culture grounded in accountability, service excellence, safety, inclusion, and TriHealth SERVE standards.
• Oversee operator responsibilities related to compliance and risk management, including interior maintenance obligations, preventative maintenance coordination, building system issue escalation, recreational equipment upkeep, life-safety procedures, 24-hour emergency contact coverage, alarm response coordination, accident/significant occurrence reporting, member surveys, rental agreement administration, advertising/material approval workflows, concessions and merchandise oversight, sponsorship coordination where authorized, and records needed for audit, community benefits, and operating reports.

Working Conditions:

Bending - Occasionally

Climbing - Rarely

Concentrating - Consistently

Continuous Learning - Consistently

Hearing: Conversation - Consistently

Hearing: Other Sounds - Consistently

Interpersonal Communication - Consistently

Kneeling - Rarely

Lifting Lifting 50+ Lbs. - Rarely

Lifting Pulling - Occasionally

Pushing - Occasionally

Reaching - Occasionally

Reading - Consistently

Sitting - Frequently

Standing - Frequently

Stooping - Rarely

Talking - Consistently

Thinking/Reasoning - Consistently

Use of Hands - Frequently

Color Vision - Consistently

Visual Acuity: Far - Consistently

Visual Acuity: Near - Consistently

Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

• Offer patients and guests priority when waiting (lines, elevators)

• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.

• Respect everyone's opinion and contribution, regardless of title/role.

• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.

• Pick up trash, ensuring the physical environment is clean and safe.

• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.

• Show courtesy and compassion with customers, team members and the community