Vice President of Enterprise Scheduling

Benefits Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Note: Eligibility for benefits may vary by location. Job Summary and Qualifications The Vice President of Enterprise Scheduling leads and transforms scheduling strategy and operations across the organization. This executive is responsible for building a unified, scalable approach to scheduling that optimizes access, capacity, and experience for both patients and colleagues. This role oversees all scheduling domains—including patient (office visits, procedural scheduling, imaging, and ancillary services) and workforce scheduling (staffing, shift management, and PTO planning)—with a mandate to drive efficiency, standardization, and innovation at enterprise scale. The Vice President will report directly to the CEO of Customer Service Operations and will lead an organization composed of executives (COO-level or equivalent) responsible for major scheduling domains. Reporting Structure Reports to: CEO, Customer Service Operations Direct Reports: Senior executives (COO-level or equivalent) leading: Scheduling Operations Procedural & Surgical Scheduling Imaging & Ancillary Scheduling Workforce Scheduling & Labor Optimization Scheduling Strategy, Analytics, & Technology Key Responsibilities Enterprise Strategy & Transformation Define and execute a comprehensive enterprise scheduling strategy aligned to organizational goals for growth, access, and experience Standardize scheduling practices, workflows, and governance across business units and geographies Lead transformation initiatives to modernize scheduling capabilities, including digital, self-service, and automation Operational Leadership Oversee end-to-end scheduling operations across patient and workforce scheduling Drive performance against key metrics including access, utilization, cycle times, fill rates, and satisfaction Ensure seamless coordination across functions to balance demand, capacity, and resource allocation Workforce & Capacity Optimization Lead enterprise workforce scheduling strategy, including staffing models, shift design, and PTO optimization Partner with HR and operations leaders to align labor strategies with demand forecasts and service delivery needs Implement data‑driven approaches to capacity planning and forecasting Technology & Innovation Partner with IT and digital teams to evaluate, implement, and optimize scheduling platforms and tools Champion the use of advanced analytics, AI, and automation to improve scheduling accuracy and efficiency Drive adoption of consumer‑friendly scheduling solutions (e.g., online booking, real‑time availability) Cross‑Functional Leadership Collaborate with clinical, operational, HR, and digital leaders to ensure alignment and integration Serve as a key advisor to executive leadership on access, capacity, and workforce strategy Lead and develop a high‑performing, enterprise‑scale team Qualifications Bachelor’s degree required; Master’s degree (e.g., MBA, MHA, or related field) preferred 15+ years of experience in operations, workforce management, scheduling, or related fields 10+ years of proven experience leading large, complex scheduling or workforce planning organizations (enterprise scale, multi‑site, high volume) Demonstrated success in driving transformation and standardization across decentralized environments Strong analytical and systems‑thinking capabilities; experience leveraging data to drive decisions Experience implementing or optimizing scheduling technologies and platforms Executive presence with the ability to influence across diverse stakeholder groups Preferred (but not required) Experience in healthcare or other highly regulated, service‑oriented industries (e.g., airlines, hospitality, logistics, retail, call centers) Familiarity with access management, capacity planning, or customer/patient experience strategies Leadership Profile Strategic thinker who can translate vision into execution at scale Operator with a track record of improving efficiency, access, and experience simultaneously Change leader comfortable navigating complexity and ambiguity Collaborative influencer who builds alignment across functions and levels Customer‑ and employee‑centric mindset Success Measures Improved access and reduced wait times across services Increased utilization of resources (providers, rooms, equipment, staff) Enhanced patient and colleague satisfaction with scheduling experience Adoption of standardized processes and technology across the enterprise Measurable improvements in workforce efficiency and cost management We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr HCA Healthcare