Collections Agent (Hiring Immediately)

Job DescriptionJob DescriptionOverviewMCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.We are looking for Collections Agents to work with customers to resolve past-due accounts and arrange suitable payment solutions. In this role, you will use effective negotiation techniques and ethical collection practices to encourage timely payments, meet recovery goals, and maintain positive customer relationships.This experienced-level position offers paid, on-the-job training, with compensation based on experience. Previous contact center experience and experience in customer service, collections, sales, technical support, or back-office operations are required.Ideal candidates should have strong communication and negotiation skills, a professional and persuasive approach, and the ability to work towards targets while delivering a positive customer experience. Reliability, confidence, and a positive team attitude are essential.To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. ResponsibilitiesKey Responsibilities:Utilize various contact technology and recovery strategies to locate right partiesUnderstand the customers situation and identify best means of payment planNegotiate payment terms with empathy, tact, and professionalismMake outbound and receive inbound callsFollow all required scripts, policies, and proceduresRespond effectively to common challenges to collection calls while discussing means of resolving open accountsMeet monthly goals and perform other assigned dutiesAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processesAdhere to all attendance and work schedule requirements QualificationsWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Must be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute)Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow-up on customer issuesAn aptitude for conflict resolution, problem solving and negotiationMust be customer service oriented (empathetic, responsive, patient, and conscientious)Ability to multi-task, stay focused and self manageStrong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity prevalentExcellent interpersonal skills and the ability to build relationships with your team and customers