Service Department Supervisor

Title: Service Department Supervisor Shift: 1st Shift (8:00 AM – 5:00 PM, Monday – Friday) Salary: $75,000 - $85,000 / year plus bonus potential, depending on experience Service Department Supervisor Role: Our client is seeking a Service Department Supervisor to act as the primaryoperational command center and elevate customer support into an industry-leadingservice model. This role exists to direct technical support traffic, manage high-stakes customer relationships during equipment downtime, and drive dailyoperational efficiency for one of Ohio’s premier capital equipment manufacturers. Service Department Supervisor Responsibilities: Serve as the primary operational hub and traffic coordinator for the servicedepartment Conduct initial triage and technical screening for incoming customer supportinquiries Maintain rapid, transparent communication with customers during high-stressmachinery downtime Coordinate daily workflow between internal technical teams, manufacturing specialists, and field engineers Drive a cultural shift from reactive problem-solving to a proactive customerservice strategy Monitor service ticket flow and traffic queues to ensure demanding clienttimelines are met Identify operational bottlenecks within the customer service lifecycle Recommend and execute process improvements to streamline department workflows Service Department Supervisor Reporting Relationships: This position reports directly to department leadership and currently has no directreports, though it offers a direct career trajectory into managing the full serviceteam. About You: Bring direct experience working within a capital equipment or industrialmanufacturing environment Offer technical background or prior experience in field service maintenanceand troubleshooting Possess exceptional communication and de-escalation skills under high-pressure conditions Maintain a proactive, solution-oriented mindset with the foresight to resolve operational roadblocks Display strong leadership capabilities and a desire to advance into amanagerial role Show proficiency in managing high-volume customer requests and ticketing workflows Additional Information: Our client is an Equal Opportunity Employer. This position is located on-site inMedina, OH in a combined office and light industrial setting, requiring standard physical capabilities including sitting, standing, and routine computer usage.

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