Switchboard Operator

Switchboard AgentSAIC is looking for outstanding Switchboard candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switchboard Agent is the first line of contact with the DOT customer base.Switchboard Operator Duties and ResponsibilitiesAnswer Incoming Calls Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resourcesResearch the DOT intranet and/or internet to assist with providing the caller with informationClerical Tasks Record calls daily in spreadsheetResearch, collect, and verify Switchboard Directory information for customers and DOT personnelMaintain the Switchboard Directory to ensure accuracy of phone numbers, email addresses or websitesTrain new staffQualificationsHigh school diploma and 2 years of working experience requiredMust have 1 year of experience providing customer service support in a business organizationExcellent phone skillsTop-notch communication and listening skillsBasic computer proficiencyExperience in a customer service role (preferred)Must possess a High School DiplomaDegree may be substituted with 2 additional years of related experienceMust be able to obtain a Public Trust ClearanceU.S. citizenship requiredTarget salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion.