Service Desk Intern
$22 per hourCommonwealth of Massachusetts
The Executive Office of Technology Services and Security (EOTSS) is the state’s lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts. Service Desk Team is responsible for creating, troubleshooting, escalating, and following‑up on incidents and service requests received via phone, email, chat, or self‑service portal within the IT Management system. Our team diagnoses and resolves problems according to standard operation procedures and maintains accurate documentation of customer issues and resolution. The Service Desk is the first point of contact for Commonwealth End Users and IT partners who are seeking technical assistance within the End User Support Contact Center. Service Desk Intern will observe and participate in daily operations, including telephone calls, technical services work, accounts management, troubleshooting, and incident escalation for applications, hardware, password resets, printer configurations, encryption, software updates, Outlook issues, network problems, and telecom. The intern will work closely with the Service Desk Manager and gain exposure to the full service desk workflow. Location & Schedule Primary work location: 200 Arlington Street, Chelsea, Massachusetts 02150 Work schedule: Monday through Friday, 7 AM to 3 PM EST. Hybrid model of reporting: in‑office workdays combined with work‑from‑home days as needed. Summer Internship Program A 10‑week paid opportunity running from June 1 through August 7, 2026. Eligible applicants are currently enrolled in an accredited college or university or are a recent graduate (May 2026 graduation date). All offers are conditional upon completing a Massachusetts Criminal Background Check (CORI), a security clearance (fingerprinting) consistent with IRS and/or public safety requirements, and required security training. IT background Knowledge of technical infrastructure and applications Working knowledge/experience with Microsoft Office Suite and Office365 Analytical and technical problem‑solving abilities Customer service skills Excellent communication and writing skills Self‑motivated and able to learn quickly Ability to prioritize work and handle specific incidents Qualifications First consideration will be given to applicants who apply within the first 14 days. Please see Preferred Qualifications. Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. An Equal Opportunity /Affirmative Action Employer Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they don't meet 100 % of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Contact If you have Diversity,Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: EmilyHartmann – View phone number on click.appcast.io Job Posting Details Posting date: February 27, 2026, 2:27:10 PM Number of openings: 1 Salary: $22.00 – $22.00 per hour #J-18808-Ljbffr Commonwealth of Massachusetts
$22 per hour
A state government agency in Chelsea, Massachusetts is offering a paid Service Desk Intern position. The intern will support service desk operations, including troubleshooting incidents and managing service requests while gaining valuable exposure to IT processes. This...InternshipHourly paySummer internshipWork at officeRemote work$25 - $35 per hour
...A leading photonics company in Cambridge, MA is seeking an Integrated Photonics Summer PhD Intern. This role involves performing optical and electrical testing on integrated photonic devices, enhancing test capabilities, and analyzing experimental data to validate performance...InternshipHourly paySummer internship- ...A leading cleantech startup is seeking a Business Development Summer Intern for 2026 in Massachusetts. The role focuses on lead generation, market research, and supporting product development. Candidates should be undergrad or graduate students with strong communication...InternshipSummer workSummer internship
- ...Join Charles River Analytics as an engineering and research intern for the summer of 2026. This opportunity offers hands-on experience in a highly innovative research and development team, focusing on advancements in AI, robotics, and other cutting-edge technologies....InternshipSummer workCasual workSummer internship
- ...A healthcare technology firm is seeking a Software Developer Intern for Summer 2026. This in-person role in Seattle focuses on building and deploying production-grade systems in a fast-paced healthcare AI environment. Interns will work on areas such as AI Engineering...InternshipSummer workSummer internship
$1,025 - $1,275 per month
## IT Intern (Fall 2026)**Department:** Systems **Location:** Somerville, MA---Do you want... ...common problems in systems and services, research and design new solutions, and implement... ...issues* Promptly respond to Tier 1 help desk requests* Be an essential part of the employee...InternshipBi-weekly payFull timeWork at officeWorldwideRelocation packageFlexible hours$6,000 - $8,000 per month
A leading research facility in Cambridge is seeking a highly motivated intern for a summer internship focused on thermofluid systems. The ideal candidate is pursuing a PhD in engineering disciplines, with hands-on experience in pumped fluid systems and high-pressure equipment...InternshipSummer internshipRelocation package- Formlabs is seeking a full-time Technology Operations Intern for Fall 2026, dedicated to supporting our diverse team in maintaining IT... ...and a desire to support a dynamic workplace. Experience in a help desk environment and knowledge of Google Workspace or Jira are...InternshipFull time
- Internship - Journalist and FB Administrator Intern ATIA Holding is a group of two companies: ATIA Ltd and ATIA Consulting . Website... ...System (LMS) 5. Document Management System (DMS) 6. Service Desk Plus (SDP) 7. Service Management Systems (SMS) 8. Business Continuity...InternshipFull timeWork from home
- 6AM City, LLC is seeking an Occupational Safety Summer Intern for our 12-week 2026 internship program. The intern will support the Health and Safety team in implementing and improving safety programs to ensure compliance with OSHA and other regulations. This role provides...InternshipSummer internship
$20 per hour
...world experience in a customer?focused environment? As a Retail Intern, you'll work side?by?side with experienced professionals,... ...success. This internship offers hands?on exposure to financial services, member engagement, and retail operations all while contributing...InternshipWork experience placementSummer workSummer internship- ...University Talent Advisors about: -Who we are and how we serve our mission -Workplace, culture and life at Freddie Mac -Our intern and analyst/full-time programs -Comprehensive rewards including compensation and benefits -Our recruitment process and timelines...InternshipRemote jobFull timeSummer workSummer internship
$55 - $65 per hour
...identity and access, conference room technology, and Tier 1/2 support. In this role, you’ll help shape onboarding, device management, service desk operations, and workplace technology processes while delivering high-quality support across Linux, macOS, Windows, iOS, and...Hourly payFull timeContract workTemporary workFor contractorsWork at officeLocal areaRemote workVisa sponsorshipFlexible hours- Net Atlantic, Inc in Salem, MA, is seeking an IT Intern. The ideal candidate is a High School or College student studying Computer Science or a related field, eager to gain hands-on experience. Responsibilities include assisting with hardware and software support, setting...Internship
- ...proud to deliver outstanding, innovative services to numerous industry-leading clients. By... ...become part of a dynamically growing, international organization. Join IT! Responsibilities... ...professional experience in IT support, service desk, or a comparable OSS environment Strong...WorldwideFlexible hours
- ...Sales Development Intern Cultural Care: a division affiliated with EF Education First Office Location: EF Center, Cambridge, MA... ...travel, language, and education businesses in sales, customer service, operations, finance, and marketing. About the role: As an...InternshipFull timePart timeWork experience placementSummer internshipWork at officeRemote work
- ...Overview Join our growing data security company as a Marketing Design Intern. In this role, you'll support our marketing team by creating visually arresting images and videos that communicate complex security concepts in an engaging, accessible way. This is an excellent...InternshipRemote jobSummer workSummer internshipFlexible hours
$62k - $94k
...specialist will work closely with the IT Manager and Fractyl's Managed Services Providers (MSPs) to resolve tickets, elevate issues... ...end user training as needed on core IT software Handle service desk tickets in a timely manner and identify recurring end user issues...InternshipWork experience placementWork at officeLocal area- ...A mental health services provider in Malden, Massachusetts, is seeking a motivated Bachelor-level Intern in Social Work, Psychology, or Counseling. This unpaid internship offers hands-on experience, enabling interns to gain practical skills in a supportive environment...Internship
- ...A mental health service provider in Malden, Massachusetts is seeking a Bachelor-level Intern in Social Work, Psychology, or Counseling. This unpaid internship provides valuable hands-on experience in a supportive, supervised environment. Responsibilities include participating...Internship
- ...Electric Research Laboratories (MERL) is seeking a motivated undergraduate student in Electrical Engineering for a summer internship. The intern will work on the collection, processing, and analysis of multi-modal sensor data to support ongoing research projects. The ideal...InternshipSummer internshipLocal areaRelocation packageFlexible hours
$20 - $26 per hour
...Job Description Job Description Salary: $20.00-$26.00 Service Desk Intern CMIT Solutions of Boston | Cambridge CMIT Solutions of Boston | Cambridge is a leading IT services franchise focused on delivering innovative technology solutions and exceptional customer...InternshipHourly payWork at officeRemote work- Formlabs is seeking an IT Intern for Fall 2026 to provide technical support and ensure smooth office operations in Somerville, MA. This full-time role involves troubleshooting IT issues, assisting with onboarding, and maintaining asset management. The ideal candidate has...InternshipFull timeWork at officeFlexible hours
$37.5 per hour
...Healthcare Partners in Boston is offering a Summer Internship designed to provide valuable experience in life sciences consulting. As an intern, you will assess complex problems, conduct research, and communicate insights to clients, all while developing your professional...InternshipHourly paySummer internship$51.8k - $68.91k
Information Systems / IT / Business Solutions, Somerville, United States of America Analyst I IT Service Desk Provide first point of contact technical support to both the PUMA Corporate and Retail environments Troubleshoot and resolve a large variety of technical issues...Local areaRemote work- ...creative, and exceptional people to join our team and build the factory of the future. We are seeking a motivated Hardware Engineering Intern to join our team and contribute to developing cutting‑edge IoT devices. The role will work cross‑functionally and integrate...InternshipFull timeSummer internshipLocal area
- Kaizen Marketing is seeking a Summer Sales Intern in Quincy, Massachusetts. This paid internship provides hands-on experience in outside... .... Responsibilities include identifying clients, conducting service demos, and supporting lead generation efforts. Join our dynamic...InternshipSummer workSummer internship
- Scientific Intern Join to apply for the Scientific Intern role at QuEra Computing Inc. QuEra Computing is actively seeking a summer... ...Full-time Job function: Research, Analyst, and Information Technology Industry: Research Services #J-18808-Ljbffr QuEra Computing Inc.InternshipFull timeSummer internship
- ...dynamic company in Cambridge is seeking a Kaizen Summer Sales Intern to gain hands-on experience in sales, territory management, and... ...customer engagement. This paid internship involves outside sales, service demonstrations, and lead generation. Candidates should be eager...InternshipSummer internship
- black.ai in Cambridge is offering a Summer Engineering Internship aiming to enhance pre‑clinical neurotechnology development. Interns will prototype, test, and improve device performance while actively participating in a team environment. This position seeks undergraduate...InternshipSummer internship
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Intern. Be the first to apply!


