Accounts Receivable Specialist - Student Financial Services

Accounts Receivable Specialist

Student Financial Services (SFS) is a central student service center that provides end-to-end student-focused support in the areas of financial aid, student accounts, and other university accounts receivables. The Accounts Receivable Specialist's role is to provide a wide range of financial services, including third-party billing, and testing internal system applications to ensure that reporting is accurate. Provide customer service to students, parents, and internal and external clients.

Primary Responsibilities

• Oversee third-party billing process
• In collaboration with third-party agencies, create vendor agreements, contracts, and policies and procedures on applying and invoicing third-party payments.
• Analyze reports to maintain accurate and consistent information as it relates to enrollment changes that affect rate codes and third-party billing funding.
• Oversee the collections process for bad debt, in collaboration with collection agencies
• Analyze reports to monitor accounts that have been placed with collections agencies.
• Administer the weekly student refund process in accordance with university and federal regulations.
• Update and manage rate codes and detail code setup to ensure streamlined fee assessment and refund process.
• Oversee the monthly cancellation process by identifying the population, assessing late fees and holds, as well as communication to students.
• Oversee departmental procedures to ensure timely and accurate deposits for all areas of campus
• Monitor daily industry changes by staying current with listservs and publications such as: NASFAA News, Army Ignite, etc.
• Execute professional judgment on appropriate course of action and ensure compliance within federal/state/institutional regulations.
• Collaborate with SFS team in communicating proactively regarding upcoming changes or challenges regarding billing, collections, refunds, and cancellations
• Collaborate with faculty and staff to promote cooperative relationships that will result in opportunities to resolve financial concerns and complaints, or other difficult situations
• In line with SFS Service Level Agreements, provide exceptional customer service via in-person interactions with students/parents/outside vendors/departments at our SFS Front Desk, emails, and phones
• Handles all information with tact and discretion and recognizes the confidential and sensitive nature of university business and FERPA regulations.
• Advocates for a positive student enrollment experience and promotes the University in a positive image
• Utilizes various University, business, and customer service software programs and assists with system testing and upgrades
• Assists with the development and implementation of policies and procedures
• Represents the Student Financial Services Office at outreach events (local high schools, community events, Orientation, etc.)
• Represents the Student Financial Services Office on various University committees
• Keeps up to date with university, departmental, federal, and state regulations, policies, and updates
• Develops and prepares ad hoc reports and assumes other responsibilities as assigned by the Director or Assistant Director.
• Other duties as assigned

Required Qualifications

• Bachelor's degree OR high school diploma with 2 years of relevant experience
• Experience handling complex customer service issues with the ability to assess situations quickly and react to customers accurately and pleasantly in a timely manner
• Computer proficiency with Microsoft Word and Excel and demonstrated experience using database query programs
• Strong critical thinking skills with the ability to solve problems, including the ability to help inexperienced individuals understand policies and processes
• Ability to handle confidential information, exercise sound judgment, and maintain accurate records and files
• Experience working as part of a team in a collaborative work environment
• Excellent communication skills, including writing and editing skills and the ability to present information to the public as well as in one-on-one meetings
• Excellent organizational and time-management skills including the ability to successfully prioritize and manage multiple tasks with minimal supervision
• Evidence of the ability to analyze, interpret, and implement federal, state and/or University regulations, policies, and procedures

Application Process

Application Deadline: To ensure full consideration, application materials listed below must be received by August 9, 2026. The position is available immediately and will remain open until filled. To Apply: Complete the online application by clicking on the APPLY button at the top of the job announcement. You will need to submit the following in order for your application materials to be complete:

• Letter of interest addressing required qualifications
• Current resume
• Names and contact information of three professional references will be asked for at a later date if not submitted

Additional Information

Department Website: Student Financial Services

About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high-quality, affordable education with a broadly representative student body, faculty, and staff that respects and celebrates a diverse learning community in a global society. SEMO Fast Facts | SEMO Strategic Action Plan

Southeast Missouri State University